Hi,
Sorry, this must be my
week
of ranting!
As BT is becoming a
favourite
of this group, I thought I’d share my current
“experience” of
BT Internet support. A
few
weeks ago, I found that I couldn’t add any files to my ftp area on ftp.btinternet.com.
Simple, It
thought – just delete some files.
Erm
– no. Tried this
and I
still got the message that the quota had been
exceeded.
Ok, time to contact
support,
so I sent an email to support@xxxxxxx
explaining all the steps I took.
Waited about a week and
received an email to say that I’d probably used up my quota. Grrr… So I politely emailed back to
explain
the same thing “again”.
Waited
about
a week, only to receive the response “Ah – you’re
broadband.
They’ve checked my site and I’ve used 11Mb out of 20Mb
available. They told me I
needed a
different department – so they’d forward my
details”. Ok, progress I thought! Ha!
Received an email earlier
this week from Broadband support saying “I’d probably used up
my
quota, and that I should delete files”. ARGH!! Still polite (but losing it),
I
emailed them again!
Today – received
another response (still from broadband support), apologising for the delay
(nice), but asking me to “check my quota as I’ve probably used
it
all up”! I
have
not used my quota!!
I refuse to pay 50p/min
for a
problem which I know exists!
One more email then I give up L
Nick
What makes it even more
difficult is SWMBO used to work for them!