Re: [OT] BTInternet Support

["Simon Coates" <ecolume@xxxxxxx>]

I wanted to get cable (telephones, broadband and TV) but unfortunatley our local cable supplier would have to cross a neighbour's land - and he wanted thousands to do so (twat).  So, I had to bite the bullet and go with BT :o(   Anyway, after a site survey with BT I ordered 2 ISDN2e lines and 2 analogue lines which I want to enter my house via some underground ducting.  I said that I would install the ducting myself and leave a draw-wire in.  Well earlier in the week I got a message to ring a guy back at BT - which I did but they couldn't 'locate' him.  I left a message for him to ring ME back.  Did he ring???... No.

The next day at 8.45am I got a call from a BT engineer who was outside my house - he'd turned up for an appointment - but BT didn't even tell me he was coming.  Anyway, I got there 20 mins later.  I asked him what he was here for.  "I've come to install your lines" - Bloody Hell - I thought.  BT are quick!  I haven't even laid my ducting.  Then BT engineer said he was here to install 2 overhead analogue lines.  NO, I've ordered 2 ISDN lines and 2 analogue lines, and they're going underground.  Oh, I'd better ring the office.....Oh, I'm not here to install anything, I'm here to do a survey.  So I asked him what specification BT would require for the ducting.  He rang the office back..... 2 1/2 inch duct buried at 18 inches!  What the hell do they need 2 1/2 inch duct for?  I asked him to check it.  Yeah, spec was right he said.  Well there's a BT multicore cable running on my land (which I receive a very small yearly amount for) which is unprotected and laid on the surface - and they installed it themselves!!!  Anyway, I told the engineer where the cable was fed from and where it ended up, and where I wanted to run my duct - and eventually where it would be terminated (at Node 0).  He said it was all getting too complicated an someone else would have to come out and do the survey - and let me know how much more it's all going to cost to install since I want it to go underground!  Dickheads. Pulling all the cables at once through a duct is easier and quicker that going overhead and drilling into my house and then routing them to Node 0.  He said someone would ring and come out later in the day.  3 days later still no call...

BT just seem to get worse.

If they don't sort it out soon the shit will hit the fan.  I'm wanting to move into the house in a few weeks, and we can't if there's no phone lines (work from home etc...)   Feels like trouble could be brewing.

Arrggghh.

 

Simon :o(

 

 

----- Original Message -----

From: Nick Gunn

To: ukha_d@xxxxxxx

Sent: 23 November 2001 12:56

Subject: [ukha_d] [OT] BTInternet Support

Hi,

 

Sorry, this must be my week of ranting!

 

As BT is becoming a favourite of this group, I thought I’d share my current “experience” of BT Internet support.   A few weeks ago, I found that I couldn’t add any files to my ftp area on ftp.btinternet.com.

 

Simple, It thought – just delete some files.  Erm – no.  Tried this and I still got the message that the quota had been exceeded.

 

Ok, time to contact support, so I sent an email to support@xxxxxxx explaining all the steps I took.

 

Waited about a week and received an email to say that I’d probably used up my quota.  Grrr…  So I politely emailed back to explain the same thing “again”.  

 

Waited about a week, only to receive the response “Ah – you’re broadband.  They’ve checked my site and I’ve used 11Mb out of  20Mb available.  They told me I needed a different department – so they’d forward my details”.  Ok, progress I thought!  Ha!

 

Received an email earlier this week from Broadband support saying “I’d probably used up my quota, and that I should delete files”.  ARGH!!   Still polite (but losing it), I emailed them again!

 

Today – received another response (still from broadband support), apologising for the delay (nice), but asking me to “check my quota as I’ve probably used it all up”!    I have not used my quota!!

 

I refuse to pay 50p/min for a problem which I know exists!   One more email then I give up L

 

Nick

 

What makes it even more difficult is SWMBO used to work for them!

 

 

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