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Re: Caddx NX-8E - RS232 ASCII Codes
> People get nervous when c.h.a discussions veer
> into security territory. How 'bout we back away
> from it....
No one gets "nervous". Some of the ASAIB post trash when I mention any of
the problems within the industry. Backing away from a valid discussion for
fear of them amounts to accepting intimidation. I don't do that.
> I think in that case the on-going monitoring service
> has to be considered...
It's a simple question. The user either does or does not want monitoring.
If you want the service, order it from someone who is willing to do business
without a multi-year contract. NEVER allow the monitoring firm to program
your system for you. Some of them will change the programming access code
to lock you out of your own system. The excuse is this protects them from
liability. Reality is it's done to protect their recurring monthly revenue
stream.
> ... I think what most people want is the choice.
> When deprived of the option or faced with
> deliberate attempts to stymie their efforts
> customers will turn on a vendor. Much worse
> than losing a sale is poisoning the well against
> future sales to all those the customer might
> influence...
True indeed. There was one firm in Denver that at one time had the lion's
share of the alarm market. Since I was located in Connecticut my brother
went with them for service to a system I installed for him. They tampered
with the programming of his system, refused to give him the code and conned
him on the terms of the agreement. He exercised his right of rescission
within the 3-day period. They at first refused to refund his payment,
claiming they were entitle to a year's monitoring fee for having sent a
salesman to the house to get his signature and check and to program in their
central station phone number (a five-minute operation).
That company has not only lost my brother's business. They've lost business
from everyone he tells about their dishonest practices. Over the years
they've managed to earn the worst reputation in the Denver area for doing
the same sort of thing.
> At the same time, it's probably fair to say that
> most customers are willing to work with, and
> pay, a competent professional to help make it
> all work.
Most are but I cater to those who want to go it alone. Some of my DIY
customers buy online because the local dealers' proposals were over-priced
or the protection offered was inadequate. Others simply don't want
monitoring and most dealers won't sell a system without a multi-year
contract. Either way, the issue is choice.
--
Regards,
Robert L Bass
=============================>
Bass Home Electronics
2291 Pine View Circle
Sarasota · Florida · 34231
877-722-8900 Sales & Tech Support
http://www.bassburglaralarms.com
=============================>
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