Re: A real Brain Twister

[Stan Gore <lipidoctor@xxxxxxxxx>]

On Friday, June 11, 2021 at 2:29:38 PM UTC-7, Bob La Londe wrote:
> On 6/11/2021 4:59 AM, ABLE1 wrote:=20
> > On 6/10/2021 11:50 PM, Jim Davis wrote:=20
> >> It's so weird=20
> >> I may use a particular part say,  once every few months. So, I get one=
=20
> >> with a problem. I call tech support and either they never heard of the=
=20
> >> problem or it's a faulty unit and has to be returned and i don't have=
=20
> >> a spare and the whole freekin day is shot not even considering that=20
> >> everything that's already been scheduled for the week or so has to be=
=20
> >> juggled around.=20
> >>=20
> >> NOW - - - -  Here I am. Just a one man business. Using maybe 6 or 8 or=
=20
> >> some small quantity of a product a year. How is it that   - - -   " I=
=20
> >> " - - - - get the bad one? There's got to be companies out there who=
=20
> >> are using hundreds - - - maybe THOUSANDS  of this product every year.=
=20
> >> If  " I " get a bad one out of the few that I buy - - -  are  you=20
> >> telling me that these big users aren't getting dozens, hundreds of bad=
=20
> >> ones?  Obviously not, because the product stays on the market The=20
> >> distributor "never" gets any returns, and anyone I talk to doesn't=20
> >> have a problem.=20
> >> But it just p^%#*s me off to no end as to how that can happen. How can=
=20
> >> one little company get the "bad" one?=20
> >=20
> >=20
> > NO JIM, YOU ARE WRONG WRONG WRONG!!!=20
> > I AM THE ONLY ONE THIS HAPPENS TO!!!=20
> > IF THERE IS GOING TO BE A PROBLEM SOMEWHERE=20
> > ON THE PLANET, I AM THE GUY THAT FIND IT FIRST!!=20
> >=20
> > WHAT MAKES YOU THINK YOU CAN INVADE ON MY SPECIALTY??=20
> >=20
> > :-)=20
> >=20
> > Man, we must be twins!!  Just last week I got a System Sensor 4WD Smoke=
.=20
> > Took it out of the box and tried to place the unit on the base.=20
> > It would not fit.  Called my Distributor and she went to the warehouse=
=20
> > and pulled one off the shelf and it fit perfectly.  She sent me picture=
s=20
> > of the back of the smoke and the base.  The back of the the one I had=
=20
> > was a mirror image of the one she had.  There is a small circle=20
> > stand-off that when placed together it hit a cross shaped post on the=
=20
> > base and would not allow the parts to fit together.  Called the sales=
=20
> > rep for Honeywell.  Met him and he is presently with the unit and=20
> > passing on to those that are supposed to correct these issues.  I am at=
=20
> > a total loss as to how this could happen............... Unless someone=
=20
> > on the assembly line decided to have a evil thought one day and pulled =
a=20
> > back off a different product line and assembled it or placed in in the=
=20
> > 4WD box.  I actually had a old 4WD in my storage locker and it was=20
> > mirrored opposite as well.=20
> >=20
> > "How can one little company get the "bad" one?"=20
> >=20
> > The sad part is that "WE" will never know!!!=20
> >=20
> > Ok, I have bigger fish to fry today and next week.=20
> >=20
> > Have a better hour, day, weekend all!!=20
> >=20
> > Les
> My thing was always, "Can your system do this?"=20
>=20
> Them: "Yes. Our system can do that."=20
>=20
> "Does it require any extra hardware to do that."=20
>=20
> Them: "No, it does not."=20
>=20
> "Your system doesn't do what you said."=20
>=20
> Them: "You didn't buy that software upgrade."=20
>=20
> "Ok. No problem. Screw me once... No that's it. Just once. Never=20
> again."=20
>=20
>=20
> --=20
> This email has been checked for viruses by AVG.=20
> https://www.avg.com
I have the identical problem! Interlogix 600-1054-95
r-11 and 2 TX-E611 installed 3 years ago. 2 weeks ago, 1 flood sensor gave =
a low battery signal. I ordered 2 Duracell CR2450s. Before they arrived, th=
e flood sensor gave an offline notification. When they arrived, I checked t=
he charge in both original Panasonic CR2450s. Neither was low. Nevertheless=
, I replaced both, put the panel into Sensor test mode and confirmed operat=
ion of both flood sensors by wetting their contacts. This placed them both =
online again. 4 days later, both flood sensors gave an offline notification=
 at exactly the same time. This makes me suspicious that the problem is wit=
h the wireless receivor in the Interlogix panel and not with the flood sens=
ors. The only was to now be sure that the flood sensors are communicating w=
ith the panel is to again put the panel into Sensor test mode and trigger t=
he flood sensors. Most annoying.