Re: New Question

[ABLE1 <somewhere@xxxxxxxxxxx>]

On 4/16/2022 5:50 PM, Bob La Londe wrote:
> On 4/16/2022 12:00 PM, ABLE1 wrote:
>> On 4/16/2022 2:41 PM, Bob La Londe wrote:
>>> On 4/15/2022 6:39 PM, ABLE1 wrote:
>>>> Hi All,
>>>>
>>>> I had a call the other day from a guy asking if I can help him
>>>> with a Access Control System problem he is having.
>>>>
>>>> He got my number off the Nortek Control web page.  And I am the
>>>> only one that has returned his call.
>>>>
>>>> Anyhow the system is a HubMax II originally made by IEI I believe.
>>>>
>>>> Having no knowledge on the system I thought I would ask here if
>>>> anyone know anything about the particular system.
>>>>
>>>> At this point he says that the system is working with all programmed
>>>> cards.  The issue is that he can no longer learn in any new cards.
>>>>
>>>> I am presently searching to find if any parts are still available
>>>> for this system but I am guessing that it is obsolete and parts
>>>> are not going to happen.
>>>>
>>>> I have located the Install Manual and am presently reviewing it.
>>>>
>>>> So if anyone can give me a little hint or not it my help in some way.
>>>>
>>>> Thanks and have a good weekend.
>>>>
>>>> Les
>>>>
>>>
>>>
>>> I have no knowledge of that control, but my first check given the
>>> symptom is the user limit.  Its entirely possible that they have
>>> maxed it out.  Most low/mid price access control systems have a
>>> finite user limit.  Some are much smaller than you might think.
>>>
>>> If you find it has a 96 user limit (arbitrary choice), and the
>>> customer says they only have 40 users that doesn't mean they don't
>>> have 56 ex employees they never deleted.  End users are notoriously
>>> bad at good housekeeping.
>>>
>>> I tried to teach customers to have good record keeping if tracking
>>> and control was a big issue for them, but until I started people
>>> using the Napco access control management software I never had much
>>> luck with it. Â Â Before that I sometimes would hand them a physical
>>> ledger book and write in some column names with a procedures
>>> instruction set written on the first page.  The first instruction was
>>> always:
>>>
>>> 1.  If this book is not in your hand it should be locked up.
>>>
>>> Sometimes it was locked up, but they couldn't remember where.  That
>>> wasn't as bad as the ones who would say, "Oh I gave that to Joe in
>>> the garage last month because he couldn't remember his code."
>>>
>>>
>>
>> Good point Bob!!
>>
>> That is now on my list of questions to ask.
>> I was just working a Keri system that when it cam time to
>> delete an individual out, the system indicated I had to delete the
>> Fob/Card first.  Trying to find the steps to delete the Fob/Card was
>> NOT on the front page.  I finally got it done but as of now I can't
>> even repeat what I did to make it happen.
>>
>> As for this HUB MAX II I have sent a bunch of questions that may help
>> me understand how the system is setup.  I am also trying to avoid
>> driving 45 miles one way to start checking wiring and power issues
>> that may be causing the problem.  I want to hopefully have a good
>> hint or guess before my wheels start to turn.
>> That is my hope but Murphy will always win.  :-)
>>
>> Later,
>>
>> Les
>
> That is always a good practice in a tech and for some reason almost
> impossible to teach.  Think about the job, visualize the possibilities,
> and know what to check first when you get there.


Yes, impossible to teach!!!  I have spent a lifetime learning OJT!!!