Re: New Question

[Bob La Londe <none@none.com99>]

On 4/16/2022 12:00 PM, ABLE1 wrote:
> On 4/16/2022 2:41 PM, Bob La Londe wrote:
>> On 4/15/2022 6:39 PM, ABLE1 wrote:
>>> Hi All,
>>>
>>> I had a call the other day from a guy asking if I can help him
>>> with a Access Control System problem he is having.
>>>
>>> He got my number off the Nortek Control web page.  And I am the
>>> only one that has returned his call.
>>>
>>> Anyhow the system is a HubMax II originally made by IEI I believe.
>>>
>>> Having no knowledge on the system I thought I would ask here if
>>> anyone know anything about the particular system.
>>>
>>> At this point he says that the system is working with all programmed
>>> cards.  The issue is that he can no longer learn in any new cards.
>>>
>>> I am presently searching to find if any parts are still available
>>> for this system but I am guessing that it is obsolete and parts
>>> are not going to happen.
>>>
>>> I have located the Install Manual and am presently reviewing it.
>>>
>>> So if anyone can give me a little hint or not it my help in some way.
>>>
>>> Thanks and have a good weekend.
>>>
>>> Les
>>>
>>
>>
>> I have no knowledge of that control, but my first check given the
>> symptom is the user limit.  Its entirely possible that they have maxed
>> it out.  Most low/mid price access control systems have a finite user
>> limit.  Some are much smaller than you might think.
>>
>> If you find it has a 96 user limit (arbitrary choice), and the
>> customer says they only have 40 users that doesn't mean they don't
>> have 56 ex employees they never deleted.  End users are notoriously
>> bad at good housekeeping.
>>
>> I tried to teach customers to have good record keeping if tracking and
>> control was a big issue for them, but until I started people using the
>> Napco access control management software I never had much luck with
>> it. Â Â Before that I sometimes would hand them a physical ledger book
>> and write in some column names with a procedures instruction set
>> written on the first page.  The first instruction was always:
>>
>> 1.  If this book is not in your hand it should be locked up.
>>
>> Sometimes it was locked up, but they couldn't remember where.  That
>> wasn't as bad as the ones who would say, "Oh I gave that to Joe in the
>> garage last month because he couldn't remember his code."
>>
>>
>
> Good point Bob!!
>
> That is now on my list of questions to ask.
> I was just working a Keri system that when it cam time to
> delete an individual out, the system indicated I had to delete the
> Fob/Card first.  Trying to find the steps to delete the Fob/Card was
> NOT on the front page.  I finally got it done but as of now I can't
> even repeat what I did to make it happen.
>
> As for this HUB MAX II I have sent a bunch of questions that may help
> me understand how the system is setup.  I am also trying to avoid
> driving 45 miles one way to start checking wiring and power issues
> that may be causing the problem.  I want to hopefully have a good
> hint or guess before my wheels start to turn.
> That is my hope but Murphy will always win.  :-)
>
> Later,
>
> Les

That is always a good practice in a tech and for some reason almost
impossible to teach.  Think about the job, visualize the possibilities,
and know what to check first when you get there.  If I've got to pay you
for the time you spend driving then get off the damn phone with your
mistress/girlfriend/wife or all three.

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