Re: New Question

[ABLE1 <somewhere@xxxxxxxxxxx>]

On 4/16/2022 2:41 PM, Bob La Londe wrote:
> On 4/15/2022 6:39 PM, ABLE1 wrote:
>> Hi All,
>>
>> I had a call the other day from a guy asking if I can help him
>> with a Access Control System problem he is having.
>>
>> He got my number off the Nortek Control web page.  And I am the
>> only one that has returned his call.
>>
>> Anyhow the system is a HubMax II originally made by IEI I believe.
>>
>> Having no knowledge on the system I thought I would ask here if
>> anyone know anything about the particular system.
>>
>> At this point he says that the system is working with all programmed
>> cards.  The issue is that he can no longer learn in any new cards.
>>
>> I am presently searching to find if any parts are still available
>> for this system but I am guessing that it is obsolete and parts
>> are not going to happen.
>>
>> I have located the Install Manual and am presently reviewing it.
>>
>> So if anyone can give me a little hint or not it my help in some way.
>>
>> Thanks and have a good weekend.
>>
>> Les
>>
>
>
> I have no knowledge of that control, but my first check given the
> symptom is the user limit.  Its entirely possible that they have maxed
> it out.  Most low/mid price access control systems have a finite user
> limit.  Some are much smaller than you might think.
>
> If you find it has a 96 user limit (arbitrary choice), and the customer
> says they only have 40 users that doesn't mean they don't have 56 ex
> employees they never deleted.  End users are notoriously bad at good
> housekeeping.
>
> I tried to teach customers to have good record keeping if tracking and
> control was a big issue for them, but until I started people using the
> Napco access control management software I never had much luck with it.
>  Â Before that I sometimes would hand them a physical ledger book and
> write in some column names with a procedures instruction set written on
> the first page.  The first instruction was always:
>
> 1.  If this book is not in your hand it should be locked up.
>
> Sometimes it was locked up, but they couldn't remember where.  That
> wasn't as bad as the ones who would say, "Oh I gave that to Joe in the
> garage last month because he couldn't remember his code."
>
>

Good point Bob!!

That is now on my list of questions to ask.
I was just working a Keri system that when it cam time to
delete an individual out, the system indicated I had to delete the
Fob/Card first.  Trying to find the steps to delete the Fob/Card was
NOT on the front page.  I finally got it done but as of now I can't
even repeat what I did to make it happen.

As for this HUB MAX II I have sent a bunch of questions that may help
me understand how the system is setup.  I am also trying to avoid
driving 45 miles one way to start checking wiring and power issues
that may be causing the problem.  I want to hopefully have a good
hint or guess before my wheels start to turn.
That is my hope but Murphy will always win.  :-)

Later,

Les