Re: Hik Vision Phone apps for CCTV not working

[Jim Davis <alarminex@xxxxxxx>]

On Monday, April 11, 2022 at 1:52:38 PM UTC-4, Bob La Londe wrote:

> >> If you used a DYNDNS service from HIK Vision I am sure it would be dow=
n=20
> >> as well.=20
> >>=20
> >> Also remember most residential broad band services do not have a stati=
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> >> IP address (and not all commercial either). Some will have an IP that=
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> >> changes every time they connect. Phone companies are terrible for this=
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> >> as they want to sell static IPs as an extra. A lot of cable carriers=
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> >> use a persistent IP. Generally it doesn't change, but if hardware is=
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> >> down, or you power cycle the modem it can change. Or it can just chang=
e=20
> >> if they think you are running a server and they want to screw with you=
.=20
> >>=20
> >> You have to know the public IP address or use a DYNDNS service and=20
> >> something on the network that checks in with it so the DYNDNS service=
=20
> >> can name associate with whatever the current IP address is. When I=20
> >> first started using DYNDNS we had to use a client program running on a=
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> >> PC for checking in, but later DVRs and NVRs had their own check in=20
> >> client built in. Often preprogrammed with a DYDNS server owned by the=
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> >> hardware company.=20
> >>=20
> >> You may have it setup with port forwarding, but the DYNDNS server you=
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> >> used may be down. If you just used the public IP at the time it may=20
> >> just be that you are only now discovering its not a static IP.=20
> >> --=20
> >> This email has been checked for viruses by AVG.=20
> >> https://www.avg.com=20
> > All but one is residential but even so there are no static IP addresses=
. So all were dynamic DNS. Some have been in for 6 years and working fine. =
Now all of them that were using IVMS4500 have stopped working. I have three=
 installations that are using HIK-Connect app and they're still working. Al=
l of them (using either App) were set up with port forwarding and dynamic D=
NS.=20
> > Once HIK Vision got hacked I stopped using them and now use INVID, a co=
mpany based here in the US near me in NY. At that time, HIK Vision was stil=
l using port forwarding But INVID was using P2P. Which is child's play to s=
et up. And get this ! I can actually get on the telephone and talk to an En=
glish speaking tech who'll stay on the phone with you and actually walk you=
 though, step by step, to solve a problem. Even if it involves another mfg;=
s equipment in the system. And I don't have to sit on hold for a half hour =
or more.=20
> > .=20
> > When I first became aware of this present problem I thought that maybe =
HIK-Vision was just shutting down their servers in retribution for the Fede=
ral Government banning their use in all federal installations a few years a=
go after they got hacked. So I thought that maybe I was going to have to ch=
ange out all of the NVR's. INVID rep sat down with me and showed me the pro=
cess on how to transition HIK Cameras over to one of their NVR"S Not a stra=
ight forward process. Then, as I looked into it more, I found out that HIK-=
Connect would work. Should be trying to convert my first one sometime this =
week
> It could be that the AP used a check in with Hik-Vision anyway. Lots of=
=20
> Chinese IT equipment/aps does shady stuff. I think they also used to=20
> work with regular browsers (for PC anyway) and not just with a company=20
> remote client program. I set up a few not so bright users with PC=20
> internet browser links directly on their desktop. "Click Here For Video."