Re: Hik Vision Phone apps for CCTV not working

[Bob La Londe <none@none.com99>]

On 4/11/2022 9:15 AM, Jim Davis wrote:
> On Sunday, April 10, 2022 at 8:50:03 PM UTC-4, Bob La Londe wrote:
>> On 4/10/2022 4:09 PM, Jim Davis wrote:
>>> On Saturday, April 9, 2022 at 4:55:03 PM UTC-4, ABLE1 wrote:
>>>> On 4/9/2022 1:28 PM, Bob La Londe wrote:
>>>>> On 4/8/2022 6:57 PM, ABLE1 wrote:
>>>>>> On 4/8/2022 9:00 PM, mleuck wrote:
>>>>>>> On Friday, April 8, 2022 at 7:59:18 PM UTC-5, mleuck wrote:
>>>>>>>> On Friday, April 8, 2022 at 3:45:10 PM UTC-5, alar...@xxxxxxx wrote:
>>>>>>>>> Anyone aware that Hik vision servers using IVMS-4500 app are not
>>>>>>>>> working? I'm looking for some kind of workaround and have some info
>>>>>>>>> too.
>>>>>>>> The app and services were discontinued on February 15th
>>>>>>>
>>>>>>> https://www.hikvision.com/en/support/document-center/notice/notice-on-the-discontinuation-of-ivms-4500-software-and-hiddns-service/
>>>>>>>
>>>>>>
>>>>>>
>>>>>> Well that SUCKS!!!!!
>>>>>>
>>>>>> As if I don't have anything else to do!!!!
>>>>>>
>>>>>> Thanks for the input!! I will now start to CRY!!
>>>>>>
>>>>>> Les
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Its been a while, but the last HIK Visions system I installed could
>>>>> still use port forwarding. For business customers most have a static
>>>>> IP. For residential customers there are both paid and unpaid accounts
>>>>> at DYNDNS.org.
>>>>>
>>>> You are right Bob!! Which is how I set them up with Port Forwarding.
>>>> Which is why mine are working after the shutdown. I have been
>>>> investigating since the other day and I it seems you beat me in posting
>>>> here. Now I can sleep tonight.
>>>>
>>>> Thanks!!
>>>>
>>>> Les
>>> Well, "back then" (prior to P2P setup) all I did was port forwarding.
>>> HOWEVER - - - even though - - - I've got three (port forwarded ) systems down (that have called me so far) and as I try to get on to some of my others myself, I see that I can't get into them either.
>>> I don't know what's different about your port forwarding. So obviously my "fickle finger" curse is still working.
>>> I'm not calling any of the people who haven't called me. Just trying to avoid an avalanche of calls all at once. I've got about 20 out there. I'm going to one of the ones that called this coming week to switch them over to Hik-connect. It's a system that I'll be able to have easy access to for a few hours if necessary. I'll do the other two who called me then I'll call the rest of them one by one after i learn the process and I can get in and out of each of them quickly.
>>> As you say,
>>> As if I don't have anything else to do ! |:-(
>> If you used a DYNDNS service from HIK Vision I am sure it would be down
>> as well.
>>
>> Also remember most residential broad band services do not have a static
>> IP address (and not all commercial either). Some will have an IP that
>> changes every time they connect. Phone companies are terrible for this
>> as they want to sell static IPs as an extra. A lot of cable carriers
>> use a persistent IP. Generally it doesn't change, but if hardware is
>> down, or you power cycle the modem it can change. Or it can just change
>> if they think you are running a server and they want to screw with you.
>>
>> You have to know the public IP address or use a DYNDNS service and
>> something on the network that checks in with it so the DYNDNS service
>> can name associate with whatever the current IP address is. When I
>> first started using DYNDNS we had to use a client program running on a
>> PC for checking in, but later DVRs and NVRs had their own check in
>> client built in. Often preprogrammed with a DYDNS server owned by the
>> hardware company.
>>
>> You may have it setup with port forwarding, but the DYNDNS server you
>> used may be down. If you just used the public IP at the time it may
>> just be that you are only now discovering its not a static IP.
>> --
>> This email has been checked for viruses by AVG.
>> https://www.avg.com
> All but one is residential but even so there are no static IP addresses. So all were dynamic DNS. Some have been in for 6 years and working fine. Now all of them that were using IVMS4500 have stopped working. I have three installations that are using HIK-Connect app and they're still working. All of them (using either App) were set up with port forwarding and dynamic DNS.
> Once HIK  Vision got hacked I stopped using them and now use INVID, a company based here in the US near me in NY. At that time, HIK Vision was still using port forwarding But INVID was using P2P. Which is child's play to set up. And get this !  I can actually get on the telephone and talk to an English speaking tech who'll stay on the phone with you and actually walk you though, step by step, to solve a problem. Even if it involves another mfg;s equipment in the system. And I don't have to sit on hold for a half hour or more.
> .
> When I first became aware of this present problem I thought that maybe HIK-Vision was just shutting down their servers in retribution for the Federal Government banning their use in all federal installations a few years ago after they got hacked. So I thought that maybe I was going to have to change out all of the NVR's. INVID rep sat down with me and showed me the process on how to transition HIK Cameras over to one of their NVR"S Not a straight forward process. Then, as I looked into it more, I found out that HIK-Connect would work. Should be trying to convert my first one sometime this week


It could be that the AP used a check in with Hik-Vision anyway.  Lots of
Chinese IT equipment/aps does shady stuff.  I think they also used to
work with regular browsers (for PC anyway) and not just with a company
remote client program.  I set up a few not so bright users with PC
internet browser links directly on their desktop.  "Click Here For Video."