Engineering/Quality Control/Stuff

[ABLE1 <somewhere@xxxxxxxxxxx>]

On 4/2/2021 10:50 AM, RTS wrote:
> On 4/2/2021 7:40 AM, ABLE1 wrote:
>> On 4/1/2021 7:50 PM, Bob La Londe wrote:
>>> I installed the very first commercial installation for Dish Network
>>> (in an Applebee's restaurant).  I was a sub for a Muzak dealer at the
>>> time. I had plenty of mini dish experience and I kept tell them they
>>> need an LNB for each receiver.  I'd installed plenty of other system,
>>> and I even wrote my own installation manual for Primestar for my
>>> guys.  They swore up and down that the receivers were setup so that I
>>> didn't.  Finally I got a call from a tech who called Dish Network who
>>> got through to an engineer who swore the receivers were setup with a
>>> Zillman switch and we could just daisy chain them.  The story I heard
>>> is the engineer walked out in the warehouse and grabbed a receiver
>>> off the shelf to discover for the first time that they didn't build
>>> them the way he designed them.
>>>
>>> You would think that when I installed an LNB for each receiver and
>>> all the receivers showed good signal strength that would have been
>>> the end of it.  Great signal strength but no programming.  Turns out
>>> management and accounting had made deals for commercial programming,
>>> and setup a sales structure, but nobody in the software department
>>> had written a module to activate commercial accounts.
>>>
>>> I went over there 2-5 times a day for over two weeks checking to see
>>> if it was activated yet.  I billed them for how ever long it took me
>>> to get there, walk in, and call them back to say, "Nope."Â  When they
>>> got my final bill they threw a temper tantrum and tried to get me to
>>> write all off as part of the original install.  I reminded them that
>>> I did everything perfectly the first time, and all the problems were
>>> at their end and mostly because they wouldn't hear what I was saying.
>>> That was the last job I did for them.
>>>
>>> Its not always the engineer's fault.  Both technical problems on this
>>> one were caused by the bean counters.
>>
>> True, but some Quality Control Inspections would have help a bit!!
>>
>
>   HaHa  had a Chinese company once tell me that they just make
> "hundreds" extra,  just so they don't need any Q.C., they just
> replace any that fail for free..
>
> Guess that's why there was that computer/electronics snafu
> several years ago with all those BAD capacitors..    ;-)
>
> RTS

I changed the Subject Line.
It seems we have changed course......again!

LOL  To many old memories!!

I had a new box of 10 ea Sentrol Smoke Detectors a number of years
back for a new job.  Once the install was complete and it came time for
power up, the smokes went into alarm.  Upon investigating I found that
the sensing chambers were all dirty.  Dirty out of a NEW sealed box!!!

Contacted local sales rep who said; just return for credit and get new.

He was totally not understanding the WASTED TIME spent.  No reason why
this could have happened or any serious apology.  I now use another mfg.

Les