Re: DSC Neo

[mleuck <m.leuck@xxxxxxxxx>]

On Thursday, February 21, 2019 at 10:38:03 PM UTC-6, Jim Davis wrote:
> On Thursday, February 21, 2019 at 2:15:40 AM UTC-5, mleuck wrote:
> > On Sunday, February 17, 2019 at 9:59:21 PM UTC-6, HOGAN wrote:
> > > > No it's not, while Alarm.com equipment works with Neo DSC also make=
s  communicators for it although in my opinion they are garbage compared to=
 Alarm.com, nothing else comes close=20
> > >=20
> > > > But like any other panel you can still install Uplink or Telguard c=
ommunicators if all you want to do is report signals.=20
> > >=20
> > > > So as I gather =E2=80=A6. what you are saying is=20
> > > > Anyone who installs the Neo equipment is essentially locking their =
customer into using Alarm dot com=20
> > > >=20
> > > > Is that correct?=20
> > >=20
> > > > No it's not, while Alarm.com equipment works with Neo DSC also make=
s communicators for it although in my opinion they are garbage compared to =
Alarm.com, nothing else comes close=20
> > >=20
> > > > But like any other panel you can still install Uplink or Telguard c=
ommunicators if all you want to do is report signals.=20
> > >=20
> > >=20
> > >=20
> > >=20
> > > Well, as per Mr. Leuck, of course DSC-made communicators would work w=
ith DSC-made Neo panels... unless DSC is very aaknoll. And, of course any o=
ther plain communicator can work with Neo & send signals thru Tip & Ring. B=
ut, the DSC's Main Man, at the seminar, specifically used those words, that=
 DSC did not open their keybus to anyone else, and that it was encrypted. -=
I also do not have Alls-heim-ers, nor do I see shadows or hear voices in th=
e night.
> > >=20
> > > But, I already figured that you envisioned full interactive communica=
tion for the customer and yourself. That is why we went with IPDatatel in 2=
012, now renamed Alula after an acquisition... and did not entertain any Ne=
o panels and certainly even less with Alarm.com because of their desire for=
 control in their agreement. It did not take long for me to surmise this in=
 that lengthy seminar, as I cut out at 'Half-time' break and went back to w=
ork.
> > >=20
> > > The only reason that I mentioned IPDatatel/Alula, is because it is to=
tal interactive for the customer as well as the dealer. Just last week I ha=
d to log into a customer's store in order to turn off 2 specific zones beca=
use of some internal problems with their system. All I have to do, is log i=
nto the website where all of our accounts are, choose the customer, and a v=
irtual keypad opens up. I then program into it just as if I was onsite. It =
took no more than 3-5 minutes and was a lot faster than just getting ready =
to start the van.  Their communicators are fully interactive with Honeywell=
, DSC, and Networx. Additionally, they are available in wifi/network-wired =
and wifi/network-wired/cellular versions. There used to be also just a wire=
d-network version but that was discontinued. They are also LTE cellular.=20
> > >=20
> > > Sorry for taking so long to get back to you, I was extremely busy las=
t week.
> >=20
> > Few companies want someone else making communicators for their panels, =
GE allowed Alarm.com access to their bus for the Simon and Concord but they=
 reverse engineered Honeywell.
> >=20
> > I've tested iPDatatel and it functions but the interface in my opinion =
is too primitive and they don't go very far with anything else
> >=20
> > Just an opinion
>=20
> Just a note to everyone:
>=20
>=20
> I ended up giving the account away =E2=80=A6 back to the original install=
er.
>=20
> Once I found out the system was programmed and set up to communicate with=
 alarm dot com. I considered what I would have to do to de-program it and r=
e-program it to work with the Napco IBridge, And although Napco says it wil=
l work with DSC they also throw some "disclaimers" in the installation inst=
ructions about some of the things that can't be done and that some of the f=
unctions that can be attained when using Napco panels can't be used with DS=
C panels.=20
>=20
> Rather than having to take the time to learn the programming, the differe=
nces and quirks associated with DSC and the integration of the IBridge  =E2=
=80=A6=E2=80=A6=E2=80=A6=E2=80=A6. just for this one job =E2=80=A6=E2=80=A6=
. I determined it was not worth all the time and effort. And anyway, 6 mont=
hs from now, if I had to make some changes or do some troubleshooting I wou=
ldn't remember half of what I would have had to learn to take over the job =
and I'd have to put in MORE time just to make a few bucks a month.=20
>=20
> I hate to lose a long time client but it's jus not worth the time, effort=
 and expense.
>=20
> However, I did get the new owner of their old home .. so I really didn't =
lose an account.
>=20
> Just didn't gain a new one.
>=20
> Thanks for the input though.

1. It may have an Alarm.com communicator but it isn't programmed for Alarm.=
com, that's handled by the communicator itself, reprogramming the Neo commu=
nicator can send it anywhere else allowing Telguard, Uplink or whatever

2. Unless you told IpDatatel you were dealing with a Neo panel I doubt the =
communicator would be compatible unless it's dialer capture. Usually when c=
ompanies specify DSC compatibility they mean older panels like the PC1555, =
5010, 1632 etc not the Neo

3. Had you tackled the Neo you open yourself up to being able to program AN=
Y other DSC panel which might be beneficial in the future but it's your cal=
l=20