Re: Problem With ADT System - Need Advice

[JoeRaisin <joeraisin2001@xxxxxxxxx>]

On 6/18/2015 5:43 AM, gregory.copher@xxxxxxxxx wrote:

Even though this is a very old post, I completely disagree with the
attitude of "ADT gets their money" and not care about the customer. Take
another look at ADT today...we are our own now.  I am a High Volume
installer and my interest is my clients/customers. I do everything I can
to make sure my customer is happy with the install, as well as, If there
needs to be adjustments. WE go to all ends to satisfy our customers. I
can not speak for the Canadian region, I reside in Abilene, Texas, and I
am a Remote install Tech.  Our West Texas regional Office located in
Lubbock, Texas are setting high goals in Customer service and we exceed
them. We have high Ethics and continually train in our Customer service
values. Our Managers perform "ride alongs" to Insure these goals are
met. Consistently working to spread the Values to other regions.
Please do not JUDGE the Company based  on service you receive in YOUR
region, as ADT IS a Great Company and they take care of both Customer
and Employee to give our best and to be rated the best choice for the
"piece of mind" people are looking for.  "I AM ADT!"


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As you pointed out, the company can vary from region to region and, like
all companies, from tech to tech.

So in your region, we probably wouldn't be doing as many take overs.

And, as human beings, folks ARE going to judge based on the service they
receive in their region - and for good reason.  A stellar tech in Texas
doesn't do much for your customers in Michigan who aren't quite as
diligent as yourself.

As for the term "high volume installer" - well, that sounds awful.  It
brings to mind a lick-em, stick-em trunk slammer, which I am sure you
are not.  It's just the term - makes me think you're out there pushing
several Lynx systems a day while using far more double sided tape than
screws...