The Panel Unlocker (Product)

[Paul Ingram <paul@xxxxxxxxxxxxxxxxx>]

I don't know if there's anyone here that can help me, but I thought it was =
worth giving it a try. Has anybody had any experience with a product called=
 "the panel unlocker"? I just purchased it with three charges and it didn't=
 seem to do what I needed to do which was basically unlock the panel.

First a little background, I have a Honeywell Vista-15P panel that I instal=
led for a customer that is now locked out and I cannot get into. Without ge=
tting into all of the details, I have a suspicion that somebody is calling =
up my panels using Compass software and locking them out. It's not that I a=
m paranoid, but after five panels now I'm starting to see a trend. I have a=
 suspicion of who was doing it and I want to be able to check the programmi=
ng that was downloaded into the panel to see if there's something that may =
identify the culprit. I have tried the conventional ways of getting into th=
is Honeywell system, power cycling and then using the * and # buttons, but =
that didn't work. I tried the last known installer code, but just got a lon=
g beep, which usually indicates you are using the right code but the panel =
is blocking keypad programming.=20

I finally got onto this product called the panel unlocker. Needless to say =
it isn't cheap, but if it would just unlock the panel I would be satisfied.=
 When you purchase this product, it comes with three charges for about C$15=
0. I followed the instructions, and as they indicated, the unit showed the =
panel was locked when I placed the probes over the programming pads on the =
motherboard. Following the instructions I push the start button and the lig=
ht went from red to green indicating that the panel was unlocked. At that p=
oint the panel goes back into its start sequence showing a D1 on the keypad=
 at which time you're supposed to hold down the * and # keys to get into th=
e programming, it did not work. The instructions also said that the install=
er programming would be defaulted at 9999, but again after using this code =
the panel emitted a long beep indicating right code, but blocked from keypa=
d programming. I hope the panel to a phone line and dialed it up, but was t=
hen kicked out with compass software indicating an incorrect CSID number.=
=20

At this point I was nearly ready to give up, but thought if it means wastin=
g another charge all tried again. However the problem is when I hook up the=
 probes to the programming pads on the motherboard the unit is showing this=
 panel as being "unlocked", but it's not.

I have sent an e-mail today to the company who makes the product, but as of=
 yet I have not heard any response. I just thought I would ask others insta=
llers in this forum whether they may have had a similar experience, can tel=
l me what I did wrong or even if there's another way to unlock this Honeywe=
ll panel.

Any response would be appreciated.