Re: All these media companies getting into home security businesses.

[Ant <ant@xxxxxxxxxxxxx>]

On 7/11/2013 8:35 AM PT, Jim typed:

> Everybody wants a piece of the recurring revenue pie. Typically, through the years the problem the larger companies have with it is that they can't provide the one on one service that is expected by the consumer. As long as the system works, everything is "OK". As soon as the consumers try to make full use of the system and something doesn't work, the "next up" service tech (excuse me, I mean person who happens to be riding around in a service truck and doesn't have a vested interest in retaining the customer) appears at the site. Or .... the alarm system is so dumbed down that it takes two or three minutes for the system to report to central or doesn't report at all and then another 3 to 5 minutes before the central calls for a code word. Or they don't call at all because they got a disarm signal.
> As always, it boils down to ..... you don't get something for nothing and personalized service.

So, it's worse than the popular ones like ADT?
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