Re: Comcast; loss of dial tone

[tourman <robercampbell@xxxxxxxxx>]

On Monday, August 27, 2012 3:56:19 PM UTC-4, (unknown) wrote:
> Am looking for a wireless device (transceiver) to sit between an Alarm
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> Control Panel and a similar wireless device (transceiver) attached to
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> the output jack of a Comcast cable box.
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> The purpose is to take the ACP digital signals that are normally
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> transmitted over a land-line to a central station and, instead,
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> transmit them to the receiving unit attached to the telephone jack at
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> the rear of the Comcast cable box.
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> This device would solve the following problem:
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> 	Here in the Boston MA area the trend appears that Comcast is
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> taking away the land-line business of residential customers from
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> Verizon. Comcast installers, rather than placing their cable box
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> (containing the dial-tone output jack) in the vicinity of the old
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> Verizon interface (punch-down terminals, two-binding-post black
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> protector =96 where the outside drop meets all the red/green wires),
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> typically in the basement, they are taking the route of least
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> resistance by bringing their cable in through a 2nd floor window of a
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> room where the cable box is to be located.
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> 	The customer's cordless base station is then plugged into the
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> output jack at the rear of the cable box, providing dial tone to all
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> the cordless house phones  When there is no wall jack in the room,
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> there is not even the opportunity to back feed dial tone to the common
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> junction point in the basement where the reds and greens are all in
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> parallel.  On those occasions when there is a wall jack in the same
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> room with the cable box, we can reconfigure the connections in the
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> basement to provide line seizure.=20
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> 	Sometimes Comcast installers will get it right, rarely,
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> back-feeding to a wall jack, and in the basement severing the
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> 4-conductor cable from the remaining group of reds/greens, and
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> reconfiguring to provide line-seizure.
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> 	When the cable box resides in a part of the house where it is
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> impossible or cost-prohibitive to get dial tone to the alarm system,
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> and the customer does not want to pay for a cellular connection, the
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> alternative for the customer is to forego the monitoring of the alarm
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> system; hence a loss of revenue for us.
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> It therefore would be nice to employ some type of transceiver to ship
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> the alarm signals from the ACP to a similar transceiver that would
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> plug into the dial-tone output jack at the rear of the cable box.  It
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> would have to be a duplex device, as the ACP needs to receive the
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> kiss-off tone from the central station.  It would also be important
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> that we be able to access the ACP via telephone line from our office,
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> for remote programming.
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> Any ideas or work-arounds?
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> Thanks.  Charlie.

Yes, we have the same problem up here with the Rogers cable phone service. =
The modem is located on the second floor because many times it's easier to =
bring it in there from a telephone pole drop, but the alarm is in the basem=
ent. I've tried many things, including all the back feed options, but the o=
nly thing that has worked is to play hardball with the client! I tell the c=
lient to have the cable guys back to bring services in properly into the ba=
sement, or the alarm will never be able to be made to work properly. Works =
90% of the time, and the other 10% I don't care because I don't want the ha=
ssle...