Re: A lot of brass !

[tourman <robercampbell@xxxxxxxxx>]

On Nov 11, 4:45=A0pm, nick markowitz <nmarkow...@xxxxxxxxx> wrote:
> On Nov 11, 3:22=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
>
> > On Nov 11, 3:08=A0pm, G. Morgan <sealte...@xxxxxxxxxxxxxxxxx> wrote:
>
> > =A0Once you have the new customer on the line, tell them to kick that
> > @sswipe out
> > =A0and you'll come do it!
>
> > RHC: Hehehe.....good idea. I guess I don't have the same killer
> > instinct you do....:))
>
> Your correct I am seeing more stupid alarm installers/company's than
> ever just look at the articles my blog.
>
> Alarm company today want to hire the least common denominator they can
> find pay them as little above minimum and no benefits that they can.
> Provide them with no tool's and no training. Put no effort into
> actually designing a system that works properly and effectively
> instead put it together the cheapest way they can and then make the
> biggest buck they can on the install or by MRR =A0.
> then they sit there and wonder why they keep losing jobs to company's
> doing the right thing.
> You where right to hang up on the ass hole. I would have hung up
> sooner than that and told the loser to go figure it out him self he
> wanted it so bad.
> actually some of the customers that where stolen from me when i was
> going thru colon cancer where the biggest pains in the as and I was
> glad to get rid of them they where nothing but a waste of my time when
> i could have been concentrating on those who pay there bills and care.
>
> good for you.

RHC: Yes Nick, I remember your predicament while you were undergoing
cancer treatment. Scumbags are everywhere in this industry, and some
customers aren't much better some times. They want everything for
free, and won't pay proper wages to do any kind of labour at all. It
seems it takes years to learn this bit of wisdom in our business, and
some never do....

I've taken to being very choosy over who I take on as customers now. I
don't tell them of course while doing a quote, but there are telltale
signs that tell you they are going to be a troublesome customer, and /
or will be totally unreasonable later on. I've got a good nose for it,
and if I sense this, I make up an excuse why I can't quote the
install, or takeover the system. Some companies simply quote high if
they don't want the job; I just say so, and walk away. Amazing how
some people are actually insulted that I'm not begging for their
business. But I'm near my second "glass ceiling" anyway, so at this
point, I only want to make up for natural attrition.

However, I guess there are good and bad types on both "sides"in every
industry. Luckily for us, the vast majority of customers are some of
the nicest folks in the world !