Re: Typical Misdirection

["Bob La Londe" <none@xxxxxxx>]

"Jim" <alarminex@xxxxxxx> wrote in message
news:b601b768-5216-4969-b3f9-42f3909b5eeb@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Jun 23, 7:57 pm, "Bob La Londe" <n...@xxxxxxx> wrote:
>> On a site with a Napco P1632 the customer complained of being constantly
>> disconnected.  The CS history all looks normal.  The only abnormal was
>> the
>> panel reporting a restore when the phone service tech reconnected the
>> phone
>> line to the house.  The panel reported a phone line restoral...  of
>> course
>> the phone tech happened to have his butt set hooked up and claimed that
>> was
>> a guaranteed demonstration that the panel was causing the problem.
>>
>> I don't see anything wrong.  Is it possible that the panel is seizing the
>> line and then releasing it without calling out for no reason?  Just want
>> to
>> be sure.   I suppose if it had been mis-programmed it could do that, but
>> not
>> continuously every day, and not as a recent symptom.
>>
>> Its in an outer suburb area that I think is running over a small carrier
>> system.  I suppose the phone company might not be providing full voltage
>> at
>> all times, but then the panel should report when the voltage comes up.
>> Not
>> seize the line and then drop it without reporting.  Seems weird to me.
>>
>> Sounds like a telco problem and they are just trying to blame the
>> alarmco,
>> but if anybody can think of a possible cause I would sure like to check
>> it
>> out.
>>
>> Of course the phone company guy told the customer he is an expert on
>> alarm
>> systems.
>>
>> --
>> The Security Consultant
>> P.O. Box 5720
>> Yuma, Az 85366
>>
>> (928) 782-9765 ofc
>> (928) 782-7873 fax
>>
>> Licensed Communications Contractor
>> Residential & Commercial since 1994
>> ROC103044 & ROC103047
>
> Hi Bob
> I know that out in your area a service call can be an all day affair,
> however, I know that when you have the panel set for telephone line
> monitor, it will periodically check the line. I'm wondering if,
> because of the possible weak telephone line service, that when the
> panel checks the line that it might be causing the problem. The only
> way you could tell would be to remove line monitoring from the
> programing.

That seems to be it.  I guess now I get out my little box of beat the phone
company test tools and prove it's a phone line problem after all.  Sigh!