Re: A "HUH" phone call

[tourman <robercampbell@xxxxxxxxx>]

On Sep 2, 11:35=A0pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
wrote:
> So I get a VM last night after I left the office. The message was; we jus=
t
> bought a house with your system in it and we want to know how to use it.
>
> Great a new client in an old house...essentially a free new client.
>
> So I call her back this morning; my son just bought a house with your ala=
rm
> system in it. OK, how can I help? How much is it? It isn't anything, you
> already own it because you bought it with the house. OH. How much if I wa=
nt
> to use it? Nothing unless you want it monitored then it's 25 bucks a mont=
h,
> but you'll need a new battery and a service call to check the system out.
> OH...how much is that...so I tell her the service call is free if you're
> going to be monitored and the battery is 40 bucks. OH ok. But you can jus=
t
> use it as it is without being monitored but you'll still need a service c=
all
> and battery (the one that's in there is 13 years old).
>
> Next question;
> Do we need that big box in the closet?
> Yes, that is the alarm itself.
> Oh...well can you take it out?
> UH...sure...but that means you'll have NO alarm then, is that what you wa=
nt?
> Yes I think so.
> OK if that's what you want it's 85 bucks per hour and it'll take 2 hours =
to
> remove it and patch the holes.
> You charge to remove the alarm?
> UH...yes.
> OK we'll call you back.
>
> WTF ???? WTF ??? did I say WTF? After I got off the phone I felt like I h=
ad
> had a magic mushroom for breakfast.
>
> In retrospect I guess I could remove the box and leave the detection and
> keypads up...it'd be a maintenance, trouble, false alarm free system! :-)
>
> --
> **Crash Gordon**

RHC: Well, one way to look at it....you get to keep the old gear,
which is useful for service on other accounts........
Whether that's worth your time is of course another matter...