Re: A "HUH" phone call

["ABLE1" <royboynospam@xxxxxxxxxxxxx>]

"Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4a9f398d$0$89876$815e3792@xxxxxxxxxxxxxxxxx
> So I get a VM last night after I left the office. The message was; we just
> bought a house with your system in it and we want to know how to use it.
>
> Great a new client in an old house...essentially a free new client.
>
> So I call her back this morning; my son just bought a house with your
> alarm system in it. OK, how can I help? How much is it? It isn't anything,
> you already own it because you bought it with the house. OH. How much if I
> want to use it? Nothing unless you want it monitored then it's 25 bucks a
> month, but you'll need a new battery and a service call to check the
> system out. OH...how much is that...so I tell her the service call is free
> if you're going to be monitored and the battery is 40 bucks. OH ok. But
> you can just use it as it is without being monitored but you'll still need
> a service call and battery (the one that's in there is 13 years old).
>
> Next question;
> Do we need that big box in the closet?
> Yes, that is the alarm itself.
> Oh...well can you take it out?
> UH...sure...but that means you'll have NO alarm then, is that what you
> want?
> Yes I think so.
> OK if that's what you want it's 85 bucks per hour and it'll take 2 hours
> to remove it and patch the holes.
> You charge to remove the alarm?
> UH...yes.
> OK we'll call you back.
>
> WTF ???? WTF ??? did I say WTF? After I got off the phone I felt like I
> had had a magic mushroom for breakfast.
>
> In retrospect I guess I could remove the box and leave the detection and
> keypads up...it'd be a maintenance, trouble, false alarm free system! :-)
>
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> --
> **Crash Gordon**
>

Similar thing happened to me.

Just installed a system in a house 6 months before.  House ended up sold.
New owner calls and wants to know about the system.  I was close by and had
some time so I said I will stop over.  System is monitored so I need to get
new paperwork and all.

Met the owner at the door.  Big guy is in the process of doing some
renovation.  He ask how it works and I explain the monitoring issues and the
fee.  He says he does not want to pay that so just take it out.  I explain I
just put in and there will be a fee to remove.  I explain that I need to
change the programming so it will not communicate and it will just take me a
couple of minutes.  While I am in the process at the keypad he starts
screaming he wants the thing out and proceeds to the basement and starts
ripping out the wires.  Hopefully he pulled some of the wrong wires in the
process.  I finish at the keypad and exited stage left.

Nuts!!!!   Really nuts!!!!

Les