Re: P1 - runaround?

[dlatimer_houston01_at_comcast_dot_net@xxxxxxx (dflatimer)]

dflatimer had written this in response to
http://www.secure-gear.com/alt.security.alarms/5/Re-P1-runaround-article4715-.htm
 :
I just called P1 and got the same load from them.  I really dont want to
replace the motherboard but i may have no choice.  I have a WSS5010 that
came with my house that i just purchased.  I own the system, but i cannot
change anything on it since i have none of the codes.  I called P1, and
offered to pay a service fee to have them come out and remove their codes,
but they refused.  Where should i go from here?


DL

-------------------------------------
Robert L Bass wrote:

> On Fri, 09 Sep 2005 14:58:23 GMT, "mac" <mac@xxxxxxxxxx>
> wrote:

>> All,
>>
>> I currently have a house alarm being monitored by P1.

> My condolences.  :)

>> I plan to sell the house and would like the Master Code
>> (I am alarm system illiterate so I hope that is correct)
>> to give to the new owner in case they are DIY type and
>> want to change the access codes themselves or don't
>> want monitoring.
>>
>> P1 is telling me that they can not give me the code
>> because the same code is used by the manufacturer
>> for all their alarm systems. Seems to me that this
>> code is something that would be programmed at
>> installation.

> You assume correctly.  Many installing dealers change the code
> from the manufacturer's default.  I'm unfamiliar with Westar but
> the "5010" leads me to believe your panel is likely a DSC
> Power832, aka model PC5010.  The default code is 5010 unless this
> is a proprietary version.

> If you own the system (i.e., it's not a leased system) then you
> are legally entitled to have all access codes.  What you do with
> that information is your business.  The alarm company has no
> right to deny you access to your own hardware.

> FYI, dishonest alarm companies will often use the above excuse or
> another favorite -- giving you the code to program your own
> system will expose them to liability -- to avoid giving you full
> access to the alarm which is your property.

>> I don't know the manufacturer of the system. It is
>> labeled WSS5010 and was installed by Westar about
>> 5 years ago. I assume that is just the nomenclature
>> Westar gives it though.

> Probably so.

>> Am I getting the runaround or are they being up front?

> You're getting the runaround.  If you need the installation
> manual for the 5010 let me know and I'll send you one.

> --

> Regards,
> Robert L Bass

> Bass Burglar Alarms
> The Online DIY Store
> http://www.BassBurglarAlarms.com






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