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Re: P1 - runaround?



buy a new board



--
**Crash Gordon**







"dflatimer" <dlatimer_houston01_at_comcast_dot_net@xxxxxxx> wrote in message
news:498b4d35$0$5372$6c36adad@xxxxxxxxxxxxxxxxxxxxxxxx
> dflatimer had written this in response to
> http://www.secure-gear.com/alt.security.alarms/5/Re-P1-runaround-article4715-.htm
> :
> I just called P1 and got the same load from them.  I really dont want to
> replace the motherboard but i may have no choice.  I have a WSS5010 that
> came with my house that i just purchased.  I own the system, but i cannot
> change anything on it since i have none of the codes.  I called P1, and
> offered to pay a service fee to have them come out and remove their codes,
> but they refused.  Where should i go from here?
>
>
> DL
>
> -------------------------------------
> Robert L Bass wrote:
>
>> On Fri, 09 Sep 2005 14:58:23 GMT, "mac" <mac@xxxxxxxxxx>
>> wrote:
>
>>> All,
>>>
>>> I currently have a house alarm being monitored by P1.
>
>> My condolences.  :)
>
>>> I plan to sell the house and would like the Master Code
>>> (I am alarm system illiterate so I hope that is correct)
>>> to give to the new owner in case they are DIY type and
>>> want to change the access codes themselves or don't
>>> want monitoring.
>>>
>>> P1 is telling me that they can not give me the code
>>> because the same code is used by the manufacturer
>>> for all their alarm systems. Seems to me that this
>>> code is something that would be programmed at
>>> installation.
>
>> You assume correctly.  Many installing dealers change the code
>> from the manufacturer's default.  I'm unfamiliar with Westar but
>> the "5010" leads me to believe your panel is likely a DSC
>> Power832, aka model PC5010.  The default code is 5010 unless this
>> is a proprietary version.
>
>> If you own the system (i.e., it's not a leased system) then you
>> are legally entitled to have all access codes.  What you do with
>> that information is your business.  The alarm company has no
>> right to deny you access to your own hardware.
>
>> FYI, dishonest alarm companies will often use the above excuse or
>> another favorite -- giving you the code to program your own
>> system will expose them to liability -- to avoid giving you full
>> access to the alarm which is your property.
>
>>> I don't know the manufacturer of the system. It is
>>> labeled WSS5010 and was installed by Westar about
>>> 5 years ago. I assume that is just the nomenclature
>>> Westar gives it though.
>
>> Probably so.
>
>>> Am I getting the runaround or are they being up front?
>
>> You're getting the runaround.  If you need the installation
>> manual for the 5010 let me know and I'll send you one.
>
>> --
>
>> Regards,
>> Robert L Bass
>
>> Bass Burglar Alarms
>> The Online DIY Store
>> http://www.BassBurglarAlarms.com
>
>
>
>
>
>
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