Re: Concord 4 issue or user issue?

[mleuck <m.leuck@xxxxxxxxx>]

On Dec 6, 1:26=A0pm, Effenpig1 <dirtyspicev...@xxxxxxxxxxx> wrote:
> Had a customer call with a issue I've never come across before. Here's
> what happened: Installed a Concord 4 at her house about 3 months ago.
> I taught her to arm to stay with no delay at night, and then she
> changes it to away when she leaves. Her daughter and son-in-law are
> visiting, she left early in the morning and switched from stay to
> away. After she left the daughter came out of her bedroom and tripped
> the living room motion.
>
> Here's where it gets weird: Son-in-law calls me and tells me what
> happened, he says he's concerned because "the alarm went off for about
> 10 to 15 seconds and shut off by itself" ( Not just the siren stopping
> but a full clear)
>
> I checked the event logs and heres what I found:
>
> Zone 11 alarm then =A05 seconds later an E406 cancel/abort by user #
> U846 ( master code)
>
> I'm thinking frazzled daughter gets crap scared out of her, panics,
> punches in code, then somehow forgets that she did it. Her and her
> husband were the only ones there and he didn't even know the code
> anyway, so I'm sure he didn't cancel the alarm. Also, there are no
> keyfobs or wireless keypads/remotes, 2 hardwired ATP1000 keypads.
>
> I tested the system, arming it the same way they did that morning, no
> issues. I'm going to run it by GE tech support tomorrow morning. I'm
> 99.999% sure it's just user error, but that .001% bugs me.
>
> So what do you think, is it user error? because I can't imagine what
> else it would be. =A0Any thoughts?

Someone at that time knew the master code, I've had customers tell me
stories like that before