Re: Locked Out by Vendor

[scantrell113@xxxxxxxxx]

On May 2, 5:12=A0pm, "Bob Worthy" <secur...@xxxxxxxxxxxxx> wrote:
> "Red" <RedN...@xxxxxxxxx> wrote in message
>
> news:3drm14550is3p51kun4qrg7ueh4s28utuk@xxxxxxxxxx
>
> > X2. =A0You'll probably have to pay them to remove their data, but ask
> > them nicely to download it, they won't have to send a guy out. =A0If
> > they have objections find out who within the company would be the
> > person the attorney general's office could contact to speak about
> > this.
>
> The industry continues to shoot themselves in the foot. Tell them to unloc=
k
> the freakin board and move on. Why do they try to keep someone that will
> never be happy after the fiasco. One client goes away, go sell two more. T=
he
> AG's office gets involved and then supports legislation against the whole
> industry for some goof's idiotic policy. On the flip side, if the customer=

> owes you money, unlock the board so your competitor takes them over, along=

> with their bad pay habits, and turn the deadbeat over to collections. Life=

> is to short to get sideways with a customer over a lock out code.

Yes, I agree.  It seems very short-sighted of the supplier.  I hate to
get the AG involved but I suppose a handshake does not go as far as it
used to.  It's a local PA alarm company - Advent Security - so it
would be nice to find some others around with the same experience.
The unit may be old (Barney) but it functions as needed so there has
never been cause to update or change h/w.  In fact, if the hardware
was failing, that would rightfully be on me.