Avoid Brinks Home Security

[Anonymous <cripto@xxxxxxx>]

Please do yourself a favor and avoid Brinks.  Brinks has been making plenty of money from suckers like me who didn't read the fine print "evergreen clause" in the contract, stating that it auto renews every year unless you remember to cancel it in writing at least 60 days before the renewal date.  So, I'm stuck for another 10 months with their subpar service.  What a ripoff.

I just recently realized that our alarm hasn't actually been working properly. It looks like it's working, but we recently discovered it's not.  Do you think Brinks ever bothered to call us with a "Is everything OK? We noticed you haven't set your alarm in 6 months?"  No, they just continue to send the bill. When a new city ordinance required homes with alarms to get a permit, did Brink notify me? Yes, 1 month AFTER the ordinance was in effect, and 3 weeks AFTER I got fined by the city for a false alarm.

Bad timing, yes, but that, along with very poor phone support add up to a company I will never recommend, and I hope others spread the word.