Re: Brinks Home Security Fraud

["Doug" <not@xxxxxxxx>]

"tourman" <robercampbell@xxxxxxxxx> wrote in message
news:a61c78c1-4841-46be-9508-571fcc7dda25@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Jun 22, 7:48 am, "alarman" <nos...@xxxxxxxx> wrote:
>> tourman wrote:
>> > RHC: Yup ! I came back tonight from a match out of town, to my wife
>> > saying she had been getting angry calls from one of my customers about
>> > her keypad beeping all day and driving her up the wall. A quick visit
>> > determined she had turned the chimes on for her motions.....page 8 of
>> > the manual....go figure....
>>
>> Lemme guess...No charge?
>>
>> --
>> js
>>
>> Cut the RED wire. No...wait!
>
> RHC: Lemme see now....she's about 20 houses down from my place so I
> walked over to her home....she's been my customer from 14 years paying
> me every month.....she's a dear old lady, and not very able to
> understand her alarm, and I have all her friends and relatives as
> customers..... and it took me about 2 minutes to fix the problem.
>
> You're damn right I didn't charge her ! If you would have, that would
> make you part of the "problem" not part of the "solution"....
>
> And no, I don't charge people for service calls relating to any sort
> of trouble on their system. What little I "lose" up front, I gain
> through multiple referrals and good will.....

Charging a fee for providing a service call doesn't necessarily make one
part of the problem, the problem was the keypad beeping, the solution was
stopping it beeping, the method of payment is another issue altogether.You
elect not to charge a separate fee for a service call, instead charging an
all inclusive fee and that's fine, it suits your business plan and it works
for you and your customers, but it doesn't mean that those that charge for
individual service calls are wrong.

The bottom line is that your customers, and mine for that matter are paying
for everything, and that includes the so called "free" service calls , be it
by an all inclusive charge or for individual services rendered.


Doug