Re: Monotronics

[Jim <alarminex@xxxxxxx>]

On Jan 21, 4:21=EF=BF=BDpm, "Robert L Bass" <RobertLB...@xxxxxxxxxxx> wrote:=

> "Nick Lawrence" wrote:
>
> > The most one-sided (and not YOUR side, either) document I can
> > recall ever reading.
>
> There's more:
>



Reliability Report for
Bass Burglar Alarms
The BBB reports on businesses, both accredited and non-accredited. If
an organization is a BBB Accredited business, it is stated in this
report.
Name: Bass Burglar Alarms
Phone: (941) 866-Fax: (941) 894-0448
Address: 4883 Fallcrest Cir
 Sarasota, FL 34233-2265
Website: www.bassburglalarms.com
 www.home-automion.us.com
 www.security-systems.us
Principal: Mr. Robert L Bass, Owner
Customer Contact: Mr. Robert L Bass, Owner - (941) -9747
File Open Date: June 2002
TOB Classification: Electric Equipment-Service & Repair, Fire Alarm
Systems, Security Control Equipment, Sys/Monitor
BBB Accreditation: This organization is not a BBB Accredited
business.


Additional DBA Names

Bass Home Electronics


Customer Experience

Based on BBB files, this company has an unsatisfactory record  BBB
Definition:

unsatisfactory  record - A company has an "unsatisfactory business
performance record" with the BBB is based on the experiences reflected
in BBB files. This file condition results when the company has failed
to resolve or respond to complaints, repeatedly failed to respond or
resolve issues in a timely manner, failed to resolve the underlying
issues for a pattern  BBB Definition:

pattern - More than 2 complaints involving the same allegations
usually within 12 months that are significant in relation to the
company's size and volume of business.
 of complaints, failed to honor their commitment to mediate or
arbitrate disputes or honor mediated agreements or arbitrated
decisions, failed to substantiate, modify or discontinue false
advertising claims that are challenged by the BBB, or failed to
discontinue unauthorized use of the BBB name and logo, a Federally
protected trademark.
 with the BBB due to unanswered complaints. The company has resolved
BBB Definition:

resolved - The company resolved the complaint issues.
 some complaints presented by the BBB, however, the BBB did not
receive a response to other complaints  BBB Definition:

other  complaints - This refers to complaints from individuals or
businesses that do not fall under a specific category.
=2E

When considering complaint information, please take into account the
company's size and volume of transactions, and understand that the
nature of complaints and a firm's responses to them are often more
important than the number of complaints.

The BBB processed a total of 30 complaints about this company in the
last 36 months, our standard reporting period.Of the total of 30
complaints closed in 36 months, 7 were closed in the last year.

Billing or Collection Issues  BBB Definition:

Billing  or  Collection  Issues - Claim alleging billing errors,
unauthorized charges, or questionable collection practices.

   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.

      1 -  Company addressed the complaint issues. The consumer failed
to acknowledge acceptance to the BBB.

Delivery Issues  BBB Definition:

Delivery  Issues - Claims alleging delayed delivery of ordered
merchandise.

   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.

      9 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the
BBB.
      1 -  Company addressed the complaint issues. The consumer failed
to acknowledge acceptance to the BBB.
   No Response  BBB Definition:

No  Response - The company failed to respond to the complaint.

      6 -  Company failed to respond to the BBB to resolve or address
the complaint issues.

Customer Service Issues  BBB Definition:

Service  Issues - Claims of alleged delay in completing service,
failure to provide promised service, inferior quality of provided
service, or damaged merchandise as a result of delivery service.
  BBB Definition:

Customer  Service  Issues - Claims alleging unsatisfactory customer
service, including personnel's failure to provide assistance in a
timely manner, failure to address or respond to customer
dissatisfaction, unavailability for customer support, and/or
inappropriate behavior or attitude exhibited by company staff.

   No Response  BBB Definition:

No  Response - The company failed to respond to the complaint.

      1 -  Company failed to respond to the BBB to resolve or address
the complaint issues.

Product Issues  BBB Definition:

Product  Issues - Claim alleging a product does not meet the
expectations of the complainant, including defective merchandise.

   No Response  BBB Definition:

No  Response - The company failed to respond to the complaint.

      2 -  Company failed to respond to the BBB to resolve or address
the complaint issues.

Refund or Exchange Issues  BBB Definition:

Refund  or  Exchange  Issues - Claim of alleged failure to honor
company policy or verbal commitment to provide refunds, exchanges, or
credit for products or services.

   Resolved  BBB Definition:

Resolved - The company resolved the complaint issues.

      6 -  Company resolved  BBB Definition:

resolved - The company resolved the complaint issues.
 the complaint issues. The consumer acknowledged acceptance to the
BBB.
      1 -  Company addressed the complaint issues. The consumer failed
to acknowledge acceptance to the BBB.
   Administratively Closed  BBB Definition:

Administratively  Closed - The BBB determined that the complaint could
not be satisfactorily settled using standard methods of voluntary
dispute resolution

      1 -  BBB determined that despite the company's reasonable effort
to address complaint issues, the consumer remained dissatisfied.
   No Response  BBB Definition:

No  Response - The company failed to respond to the complaint.

      2 -  Company failed to respond to the BBB to resolve or address
the complaint issues.



Additional DBAs, Addresses and Telephone Numbers

Additional Addresses
2291 Pine View Cir
Sarasota, FL  34231-6929


Additional Phone Numbers
Tel: (941) 925-9
Tel: (877) 722-800
Tel: (941) 921-317
Tel: (941) 925-50


Additional Fax Numbers
Fax: (941)

Additional Web Addresses
www.home-autation.us.com
www.security-ala-systems.us




Industry Tips

Safe & Sound: Securing Your Home
Home Fire Protection



Report as of January 21, 2008
Copyright=EF=BF=BD 2008 BBB=EF=BF=BD, Inc.







>
> ---
>
> Regards,
> Robert L Bass
>