Re: Brinks Home Security BBB Reliability Report

[Anonymous Sender <anonymous@xxxxxxxxxxxxxxxxxxxxx>]

Imagine if the BBB combined all Brinks branches in one compiled report.

The numbers would be staggering.

Nomen Nescio



I wouldn't put too much faith in the BBB, its just a business whose income
comes from its members renewal fees.
As far as I can tell.All you need to do to resolve a complaint is send a
cheque and become a member of the BBB

Doug

-- "Anonymous" <nobody@xxxxxxxxxx> wrote in message news:c7261e6c6cff9ece5a94665480431aa1@xxxxxxxxxxxxxxxxxxxxxxxxxxxx
> > BBB Reliability Report
> > BBB® Serving Metropolitan Dallas
> > 1601 Elm Street, Ste 3838
> > Dallas, TX 75201
> > (214) 220-2000
> > www.dallas.bbb.org
> >
> > Brinks Home Security, Inc.
> > 8880 Esters Blvd.
> > Irving, TX  75063-2406
> > Telephone: (800) 379-9194
> > Fax: (972) 871-3310
> > www.brinkshomesecurity.com
> >
> > The BBB reports on members and non-members. If a company is a member of
> > the BBB, it is stated in this report
> >
> >
> > BBB Definition:
> >
> > report - A summary of activity reflected in a company's BBB file. Includes
> > basic business background, BBB membership information, and BBB complaint
> > activity over the previous three years. Also reports may include any known
> > government actions, advertising issues or other information that results
> > from activity conducted by the BBB.
> >
> > .
> >
> > Original Business Start Date: March 1985
> > Principal: Mr. Jay Autrey, Director of Customer Care
> > Email Address: sales@xxxxxxxxxx
> > TOB Classification: Security Control Equipment, Sys/Monitor, Burglar &
> > Fire Alarm Monitoring, Burglar Alarm Systems-Dealers, Monitoring & S, Fire
> > & Smoke Alarm Systems
> > BBB Membership: This company is a member.
> >
> > Additional DBA Names
> > Brink's Home Security
> > Brinks Home Security
> >
> > BBB Membership Status
> >
> > This company has been a member of this BBB since April 1986. This means it
> > supports the BBB's services to the public and meets our membership
> > standards.
> >
> > Customer Experience
> >
> > When considering complaint information, please take into account the
> > company's size and volume of transactions, and understand that the nature
> > of complaints and a firm's responses to them are often more important than
> > the number of complaints.
> >
> > The BBB processed a total of 173 complaints about this company in the last
> > 36 months, our standard reporting period.Of the total of 173 complaints
> > closed in 36 months, 71 were closed in the last year.
> > Advertising Issues
> >
> >
> > BBB Definition:
> >
> > Advertising  Issues - Claims alleging print or electronic media advertised
> > claims or practices misrepresent the service or product offer.
> >
> >
> >  Resolved
> >
> >
> > BBB Definition:
> >
> > Resolved - The company resolved the complaint issues.
> >
> >
> >    3 - Company resolved
> >
> >
> > BBB Definition:
> >
> > resolved - The company resolved the complaint issues.
> >
> > the complaint issues. The consumer acknowledged acceptance to the BBB.
> >    3 - Company addressed the complaint issues. The consumer failed to
> > acknowledge acceptance to the BBB.
> >  Administratively Closed
> >
> >
> > BBB Definition:
> >
> > Administratively  Closed - The BBB determined that the complaint could not
> > be satisfactorily settled using standard methods of voluntary dispute
> > resolution
> >
> >
> >    1 - BBB determined the company made a reasonable offer to resolve the
> > issues, but the consumer did not accept the offer.
> >
> > Contract Issues
> >
> >
> > BBB Definition:
> >
> > Contract  Issues - Claim of alleged failure to honor contract or
> > agreement, work performed without authorization, or invalid contract.
> >
> >
> >  Resolved
> >
> >
> > BBB Definition:
> >
> > Resolved - The company resolved the complaint issues.
> >
> >
> >    3 - Company resolved
> >
> >
> > BBB Definition:
> >
> > resolved - The company resolved the complaint issues.
> >
> > the complaint issues. The consumer acknowledged acceptance to the BBB.
> >    21 - Company addressed the complaint issues. The consumer failed to
> > acknowledge acceptance to the BBB.
> >  Administratively Closed
> >
> >
> > BBB Definition:
> >
> > Administratively  Closed - The BBB determined that the complaint could not
> > be satisfactorily settled using standard methods of voluntary dispute
> > resolution
> >
> >
> >    1 - The parties could not provide sufficient information to support
> > their positions nor were they agreeable to make reasonable efforts toward
> > resolving the issues of the dispute.
> >
> > Billing or Collection Issues
> >
> >
> > BBB Definition:
> >
> > Billing  or  Collection  Issues - Claim alleging billing errors,
> > unauthorized charges, or questionable collection practices.
> >
> >
> >  Resolved
> >
> >
> > BBB Definition:
> >
> > Resolved - The company resolved the complaint issues.
> >
> >
> >    8 - Company resolved
> >
> >
> > BBB Definition:
> >
> > resolved - The company resolved the complaint issues.
> >
> > the complaint issues. The consumer acknowledged acceptance to the BBB.
> >    21 - Company addressed the complaint issues. The consumer failed to
> > acknowledge acceptance to the BBB.
> >  Administratively Closed
> >
> >
> > BBB Definition:
> >
> > Administratively  Closed - The BBB determined that the complaint could not
> > be satisfactorily settled using standard methods of voluntary dispute
> > resolution
> >
> >
> >    2 - BBB determined the company made a reasonable offer to resolve the
> > issues, but the consumer did not accept the offer.
> >    1 - BBB determined the company provided proper verification that
> > indicated there was no obligation to resolve the issues of the complaint.
> >
> > Sales Practice Issues
> >
> >
> > BBB Definition:
> >
> > Sales  Practice  Issues - Claims of alleged sales presentations made in
> > person or by telephone that contain misrepresentations of the product or
> > service, high pressure sales practices, failure to disclose key conditions
> > of the offer, and verbal representations not consistent with written
> > contractual terms or agreements.
> >
> >
> >  Resolved
> >
> >
> > BBB Definition:
> >
> > Resolved - The company resolved the complaint issues.
> >
> >
> >    2 - Company resolved
> >
> >
> > BBB Definition:
> >
> > resolved - The company resolved the complaint issues.
> >
> > the complaint issues. The consumer acknowledged acceptance to the BBB.
> >    5 - Company addressed the complaint issues. The consumer failed to
> > acknowledge acceptance to the BBB.
> >
> > Repair Issues
> >
> >
> > BBB Definition:
> >
> > Repair  Issues - Claims of alleged incorrect diagnosis of a problem, delay
> > in completion of repair, or inferior workmanship.
> >
> >
> >  Resolved
> >
> >
> > BBB Definition:
> >
> > Resolved - The company resolved the complaint issues.
> >
> >
> >    3 - Company addressed the complaint issues. The consumer failed to
> > acknowledge acceptance to the BBB.
> >
> > Service Issues
> >
> >
> > BBB Definition:
> >
> > Service  Issues - Claims of alleged delay in completing service, failure
> > to provide promised service, inferior quality of provided service, or
> > damaged merchandise as a result of delivery service.
> >
> >
> >  Resolved
> >
> >
> > BBB Definition:
> >
> > Resolved - The company resolved the complaint issues.
> >
> >
> >    2 - Company resolved
> >
> >
> > BBB Definition:
> >
> > resolved - The company resolved the complaint issues.
> >
> > the complaint issues. The consumer acknowledged acceptance to the BBB.
> >    8 - Company addressed the complaint issues. The consumer failed to
> > acknowledge acceptance to the BBB.
> >  Administratively Closed
> >
> >
> > BBB Definition:
> >
> > Administratively  Closed - The BBB determined that the complaint could not
> > be satisfactorily settled using standard methods of voluntary dispute
> > resolution
> >
> >
> >    1 - BBB determined that despite the company's reasonable effort to
> > address complaint issues, the consumer remained dissatisfied.
> >
> > Customer Service Issues
> >
> >
> > BBB Definition:
> >
> > Service  Issues - Claims of alleged delay in completing service, failure
> > to provide promised service, inferior quality of provided service, or
> > damaged merchandise as a result of delivery service.
> >
> >
> >
> > BBB Definition:
> >
> > Customer  Service  Issues - Claims alleging unsatisfactory customer
> > service, including personnel's failure to provide assistance in a timely
> > manner, failure to address or respond to customer dissatisfaction,
> > unavailability for customer support, and/or inappropriate behavior or
> > attitude exhibited by company staff.
> >
> >
> >  Resolved
> >
> >
> > BBB Definition:
> >
> > Resolved - The company resolved the complaint issues.
> >
> >
> >    20 - Company resolved
> >
> >
> > BBB Definition:
> >
> > resolved - The company resolved the complaint issues.
> >
> > the complaint issues. The consumer acknowledged acceptance to the BBB.
> >    55 - Company addressed the complaint issues. The consumer failed to
> > acknowledge acceptance to the BBB.
> >  Administratively Closed
> >
> >
> > BBB Definition:
> >
> > Administratively  Closed - The BBB determined that the complaint could not
> > be satisfactorily settled using standard methods of voluntary dispute
> > resolution
> >
> >
> >    3 - BBB determined the company made a reasonable offer to resolve the
> > issues, but the consumer did not accept the offer.
> >
> > Product Issues
> >
> >
> > BBB Definition:
> >
> > Product  Issues - Claim alleging a product does not meet the expectations
> > of the complainant, including defective merchandise.
> >
> >
> >  Resolved
> >
> >
> > BBB Definition:
> >
> > Resolved - The company resolved the complaint issues.
> >
> >
> >    2 - Company addressed the complaint issues. The consumer failed to
> > acknowledge acceptance to the BBB.
> >
> > Refund or Exchange Issues
> >
> >
> > BBB Definition:
> >
> > Refund  or  Exchange  Issues - Claim of alleged failure to honor company
> > policy or verbal commitment to provide refunds, exchanges, or credit for
> > products or services.
> >
> >
> >  Resolved
> >
> >
> > BBB Definition:
> >
> > Resolved - The company resolved the complaint issues.
> >
> >
> >    1 - Company resolved
> >
> >
> > BBB Definition:
> >
> > resolved - The company resolved the complaint issues.
> >
> > the complaint issues. The consumer acknowledged acceptance to the BBB.
> >    5 - Company addressed the complaint issues. The consumer failed to
> > acknowledge acceptance to the BBB.
> >
> > Issue Not Defined
> >  Resolved
> >
> >
> > BBB Definition:
> >
> > Resolved - The company resolved the complaint issues.
> >
> >
> >    2 - Company addressed the complaint issues. The consumer failed to
> > acknowledge acceptance to the BBB.
> >
> >
> > Licensing
> >
> > This company is in an industry that may require licensing, bonding or
> > registration in order to lawfully do business. The BBB encourages you to
> > check with the appropriate agency to be certain any requirements are
> > currently being met.
> >
> > Additional Telephone Numbers, and Email Addresses
> > Additional Phone Numbers
> > Tel: (972) 871-3500
> >
> > Additional Email Addresses
> > customercare@xxxxxxxxxx