Re: Generic Central Station Horror Tales

[JoeRaisin <joeraisin@xxxxxxxxxxx>]

Holy crap you guys... if you have more than a few lines ow about
breaking it up into paragraphs?

All that type in one block on the screen is hard to read.

In this particular case I didn't get more than five or six lines into it
before I went cross eyed.

Just Looking wrote:
> Due to some recent events, I have pondered central station operations a
> little more than usual. Therefore I am asking myself some questions others
> here may have asked and answered for him or her self already. How many
> generic central station horror tales does it take to begin to discredit a
> central station operation? If a central station pays money to a dealer for a
> central station screw up, should that be viewed as a positive or a negative
> for that central station in a dealer's eyes? How much money has to change
> hands before the event is to be considered a big deal? Are damages in the
> hundreds of dollars significant or are the thousands of dollars the real
> starting point where one should start taking notice? Does a one off failure
> event count more than a policy screw up that results in a loss? Does a
> mechanical failure mean more or less than human error in rating a problem?
> Over time, how many screw ups should a dealer expect from a central station
> on an annual basis, monthly basis, etc? Is account volume more of a factor
> in expecting issues to arise, or is it all more a function of time? Given
> the costs involved in switching central stations, how many events should a
> dealer be willing to tolerate versus reasonably expect? When a central
> station screw up occurs, is it a good idea for the entire central station
> staff be made aware of it; and the incident used as a training opportunity?
> Conversely, should all screw ups of any kind be kept under wraps on a need
> to know basis? Which is the better policy? What role should dealer input
> play on these decision processes? If a central station employee doesn't know
> of a screw up, is that lack of knowledge merely reflecting on his lowly
> status within that organization, or is it indicative of a care less type
> employee attitude showing poor morale is becoming problematic, or is it
> pointing to an overly secretive operation with some really big problems to
> hide?
>
>