Re: Area Code Change: Ademco Vista 50

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Absolutely, when they subdivided our area codes here about 8 or so years
ago, we reprogrammed 3000 accounts at OUR cost, and some of them were not
remote programmable. And you shoulda heard the clients whine! Our only
caveat was that we wouldn't charge the client if we could do it during
normal business hours....oh the freekin whining!

Yah...like I'm absorbing all the cost as it is...why not double overtime as
well? Sheesh.

--
Crash Gordon
-------ouch------

<I feel like I'm diagonally parked in a parallel universe>
"Frank Olson" <use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:PV3Vi.155393$Da.40400@xxxxxxxxxxxx
| David Bahde wrote:
|
| > The cost is quoted as  "a $150 minimum charge for this service."  This
| > is in Chicagoland.  I think it is a large provider here in
| > Chicagoland.
| >
| > The system was installed 10 years ago; the person I purchased the
| > system from 'merged' with the existing company.
| >
| > My issue is the three weeks it took to notify me when I pay for a
| > monitored service, and what seems to me to be taking advantage of a
| > situation that I believe could be easily rectified.
|
| You are correct.  Your provider should have the software available to
| download your panel and make the necessary changes without an actual
| service visit.  Furthermore, if the area code change doesn't involve
| anything that *you* did, the provider should be taking the initiative
| and making those changes necessary to maintain their customer base and
| their obligations under the contract.  You aren't responsible for the
| area code change.  Have a look at your contract wording.  I believe
| you'll be able to argue (successfully) that they must provide the
| service if you've paid the monitoring fee.
|
|
| >
| > I have no alarm security experience beyond adding / deleting users,
| > but do have experience in computer programming, so I anticipated being
| > able to follow a set of instructions to change the phone number.
| >
| > Am I off base here?
|
| Way off.  Access to installer level programming on a monitored security
| system is restricted for a very good reason.