Re: Quality Ademco Engineering

["Roland" <roland@xxxxxxxxxxxx>]

 >via e-mail by tech support within 24 to 48 hours

That's great when it's not near closing time, and you're not stuck trying to
get the system armed so everyone (including you) can actually go home.

"Russell Brill" <russwbrill@xxxxxxxxxxxxx> wrote in message
news:VkeVh.22794$PL.18450@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> I've always been able to find what I need in an Ademco/Honeywell manual...
> I have had general questions about the Vista series panel, and have had
> them answered via e-mail by tech support within 24 to 48 hours...
>
> Russ
>
> "Mark Leuck" <m..leuck@xxxxxxxxx> wrote in message
> news:46246faf$0$27056$4c368faf@xxxxxxxxxxxxxxxxx
>>
>> "Nomen Nescio" <nobody@xxxxxxxxx> wrote in message
>> news:4f1495883f3a896b13a40a8d2a9a6b8e@xxxxxxxxxxxx
>>> Seccon1 wrote:
>>>
>>> >As to coping an attitude, well when you see erroneous information
>>> >posted
>>> >about your company (Nomen's post that we do not notify folks about
>>> >compatibility) well it just flipped a switch.
>>>
>>> What I said was accurate.
>>>
>>> Go to MyWebTech and type 4140XMPT2 into the search box.  Then click on
>>> Keypads to get a list of compatible keypads.  You will find the 6160
>> listed
>>> as compatible.  It isn't.  It doesn't work with address 00 or 01.  The
>> 6160
>>> instructions don't mention the problem either.
>>>
>>> I think it's pretty stupid to build a keypad to replace the 6139, and
>>> not
>>> make it emulate a 6139.
>>>
>>> I don't expect perfection, but I at least expect some sort of attempt to
>>> inform customers of compatibility issues.  Otherwise those of us in the
>>> field waste time and money screwing around with problems that are not
>>> our
>>> fault.
>>>
>>> And as Jim said earlier, Ademco manuals are poor quality.  After all
>>> these
>>> years, you guys still haven't figured out how to make an index.  All you
>> do
>>> is have a computer compile a list of keywords.  That's not an index.
>>>
>>> Here's a couple examples I pulled out of the Vista-50P index.  These are
>>> just examples, not specific complaints.  In the index, no entries for:
>>>
>>> Compass
>>> Downloading (except for a couple of program entries)
>>
>> Keep in mind that the Vista-50P is a lot older than Compass, I can't
>> think
>> of a manufacturer that mentions much about the downloading software in
>> any
>> panel installation manual
>>
>>> Direct wire downloading
>>> Clock
>>> Set clock
>>
>> All three of these are in the table of contents
>>
>>> Test timer
>>> Timer test
>>> Zone expander
>>
>> They have some mention of timers but the zone expansion is also mentioned
>> in
>> the table of contents
>>
>>
>
>