Re: I am Mr. Trunk Slammer

["Doug" <not@xxxxxxxx>]

If a DSC, with the possible exception of a Maxsys, is too difficult to
program via the keypad, then you are in the wrong business, and why you
can't express yourself in anything less than two chapters is beyond me

Doug

--

"Roland" <roland@xxxxxxxxxxxx> wrote in message
news:4616df6f$0$1385$4c368faf@xxxxxxxxxxxxxxxxx
> Today for a time I was feeling like I was Mr. Trunk Slammer. I am standing
> by to do a download of a DSC 1864 for a takeover of a Moose Z1100. I am
> happy that at least the Z1100 is going. So a tech says can you download
> the panel via an Uplink. Well of course I can't. Well get a laptop and get
> over here and program it since there is a ton of custom text and we are
> going on overtime. So I go to the laptops. Acer? Nope, no serial port and
> I don't want to fool around with a USB to serial adapter. IBM stink Pad?
> Serial port available but the battery isn't charged. Yes! Brand new Dell
> 820 with a serial port and good battery. Okay! So I download the DLS
> software, install it, and then try to find a PC-Link. Well for some reason
> there are none to be found. Off to the parts house I go. Get the PC-Link,
> and off to the customer. I hook up the laptop. I (try) to connect the PC
> to the PC-Link panel adapter. It won't go on the panel. I am pushing as
> hard as I dare. It still won't work! I give up and call tech support
> feeling like an idiot. Why can't I do something this simple? I talk to
> tech support and tell them this item is brand new out of box and yet it
> appears there are pins inside the adapter that look snapped off and appear
> to be blocking the male pins on the PC-1864 board. Let me put you on hold
> Pedro the tech support guy says. Then He comes back and says "what you
> have is a manufacturing defect." "The panel adapter portion was put on
> backwards." "We thought we got them all, but one or two must have slipped
> by." I have been in the business long enough to know when I am being lied
> to. I knew he was lying. The Richard M. Nixon lie. The "It's your baby"
> lie. I called the parts house. It is getting near closing time. They say
> they will put a new one for me outside if they leave before I get there. I
> say fine. However I said before I take the time to drive over there please
> check your stock to see if they are bad too. Well, all of the dozen or so
> PC-Links he had in stock all were bad save one. I got the one good one.
> If it was Bosch instead of DSC I would have seen a tech bulletin, probably
> got $75 bucks and maybe a new panel or two for my trouble. DSC's idea is
> you're damn lucky we gave you a new part without checking the
> manufacturing date, even though we just gave it to you. DSC is cheap and
> available, but still does everything it can factory wise to make dead
> certain it stays at the bottom of the heap. Time after time DSC seems bent
> on making the installer look foolish by being forced to disappoint the
> customer by missing the time widow for installation, thus taking the
> customers time and the installers time and puting the profit for the job
> in the tank. I guess that is one way to know you putting out garbage at
> everyone's expense except yours. Many installers like DSC because they
> know it. This may be the last straw for DSC here. We don't move enough DSC
> for them to gave a rat's ass, but if you drop enough dealers one by one
> DSC could join the likes of Franklin, Vertex, Sescoa etc. Some of us can
> hope.
>