Re: I am Mr. Trunk Slammer

["Roland" <roland@xxxxxxxxxxxx>]

Can you error check the program from the keypad? I thought not. I HAVE NEVER
SEEN ANYONE PROGRAM FROM THE KEYPAD FROM SCRATCH THAT DID NOT GENERATE AT
LEST ONE ERROR FLAG WHEN UPLOADED AND CHECKED. It might be a trivial error.
Like I forgot to set the monthly test timer time. I didn't set the daylight
saving parameters. I didn't put the customers name in the keypad. I set the
back up phone number, but forgot to turn on the dial 3rd number option. I
left the download code at default. You guys are not any different. Check you
work, you'll find errors. Your pride will tell you they're too trivial and
don't count. But they do count and they are errors. It is not being addicted
to downloading. The panel was actually programmed from the keypad and is
working. No one "fell apart". However that is not good enough. We have a
policy to QC any program and to have a copy of the program written in the
customer folder and electronically stored and backed up on the server. His
time was scheduled so that programming was not one of his work elements.
While he was keypad programming, he was doing added work that wasn't
scheduled for him to do and threw it into overtime. I went there to do the
panel programming that was scheduled to be downloaded, QC'd and the rest.

>You could have keypad programmed that puppy in about 20 >minutes, including
>the custom text.

Sure you could. Let me see about 50 zones (and up 32 characters of text per
zone - remember they're PK 5500s not LCD 5500s).
And all the other modules that need programming?
Cough.........Bullshit........cough.

"Mark Leuck" <m..leuck@xxxxxxxxx> wrote in message
news:4616ea04$0$18853$4c368faf@xxxxxxxxxxxxxxxxx
>
> "alarman" <alarman2000@xxxxxxxxx> wrote in message
> news:mkBRh.123055$Ko5.93267@xxxxxxxxxxxxxxx
>> Roland wrote:
>> > Today for a time I was feeling like I was Mr. Trunk Slammer. I am
>> > standing by to do a download of a DSC 1864 for a takeover of a Moose
>> > Z1100. I am happy that at least the Z1100 is going. So a tech says
>> > can you download the panel via an Uplink. Well of course I can't.
>> > Well get a laptop and get over here and program it since there is a
>> > ton of custom text and we are going on overtime. So I go to the
>> > laptops. Acer? Nope, no serial port and I don't want to fool around
>> > with a USB to serial adapter. IBM stink Pad? Serial port available
>> > but the battery isn't charged. Yes! Brand new Dell 820 with a serial
>> > port and good battery. Okay! So I download the DLS software, install
>> > it, and then try to find a PC-Link. Well for some reason there are
>> > none to be found. Off to the parts house I go. Get the PC-Link, and
>> > off to the customer. I hook up the laptop. I (try) to connect the PC
>> > to the PC-Link panel adapter. It won't go on the panel. I am pushing
>> > as hard as I dare. It still won't work! I give up and call tech
>> > support feeling like an idiot. Why can't I do something this simple?
>> > I talk to tech support and tell them this item is brand new out of
>> > box and yet it appears there are pins inside the adapter that look
>> > snapped off and appear to be blocking the male pins on the PC-1864
>> > board. Let me put you on hold Pedro the tech support guy says. Then
>> > He comes back and says "what you have is a manufacturing defect."
>> > "The panel adapter portion was put on backwards." "We thought we got
>> > them all, but one or two must have slipped by." I have been in the
>> > business long enough to know when I am being lied to. I knew he was
>> > lying. The Richard M. Nixon lie. The "It's your baby" lie. I called
>> > the parts house. It is getting near closing time. They say they will
>> > put a new one for me outside if they leave before I get there. I say
>> > fine. However I said before I take the time to drive over there
>> > please check your stock to see if they are bad too. Well, all of the
>> > dozen or so PC-Links he had in stock all were bad save one. I got the
>> > one good one.  If it was Bosch instead of DSC I would have seen a
>> > tech bulletin, probably got $75 bucks and maybe a new panel or two
>> > for my trouble. DSC's idea is you're damn lucky we gave you a new
>> > part without checking the manufacturing date, even though we just
>> > gave it to you. DSC is cheap and available, but still does everything
>> > it can factory wise to make dead certain it stays at the bottom of
>> > the heap. Time after time DSC seems bent on making the installer look
>> > foolish by being forced to disappoint the customer by missing the
>> > time widow for installation, thus taking the customers time and the
>> > installers time and puting the profit for the job in the tank. I
>> > guess that is one way to know you putting out garbage at everyone's
>> > expense except yours. Many installers like DSC because they know it.
>> > This may be the last straw for DSC here. We don't move enough DSC for
>> > them to gave a rat's ass, but if you drop enough dealers one by one
>> > DSC could join the likes of Franklin, Vertex, Sescoa etc. Some of us
>> > can hope.
>>
>> Stop whining. You could have keypad programmed that puppy in about 20
>> minutes, including the custom text.
>> js
>
> See what happens when people get too comfortable with downloading? They
> fall
> apart when they can't do it
>
>