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Re: Lack of help from DSC.
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"George Siegle" <gsiegle@xxxxxxxxxxxxx> wrote in message =
news:rC8ji.15030$Io4.14914@xxxxxxxxxxx
Added a PC-5100 to a PC-5010.
Every time I try to add the module either by Auto Detection or =
Manually in the Downloading software, it will not add to the system.
Tried calling tech support on Friday the 29th for help and no one was =
able to help.
"You will have to speak to a manager about this." was the answer I =
got. As all sr. techs were gone for the day. Left a message with my =
office and cell number.
As of today, 05 July, no calls back. I called in this morning and was =
told that the manager of Tech support was in a meeting along with all of =
the sr. techs.
Even tried Harry Schultz, but all he would do was keep referring me =
back to Russell in tech support.
Has anyone else had the same problem with the DSC downloading =
software?
Does anyone know what the problem is?
Thanks
Is the 5100 located in the same cabinet as the 5010?
Have you tried adding the module manually trough the keypad (section =
902)?
js
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<DIV>"George Siegle" <<A=20
href=3D"mailto:gsiegle@xxxxxxxxxxxxx";>gsiegle@xxxxxxxxxxxxx</A>> =
wrote in=20
message <A=20
=
href=3D"rC8ji.15030$Io4.14914@edtnps89"">news:rC8ji.15030$Io4.14914@edtnps89";>news:rC8ji.15030$Io4.14914@e=
dtnps89</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Added a PC-5100 to a =
PC-5010.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Every time I try to add the module =
either by Auto=20
Detection or Manually in the Downloading software, it will not add to =
the=20
system.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Tried calling tech support on Friday =
the 29th for=20
help and no one was able to help.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>"You will have to speak to a manager =
about this."=20
was the answer I got. As all sr. techs were gone for the =
day. Left=20
a message with my office and cell number.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>As of today, 05 July, no calls =
back. I=20
called in this morning and was told that the manager of Tech support =
was in a=20
meeting along with all of the sr. techs.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Even tried Harry Schultz, but all he =
would do was=20
keep referring me back to Russell in tech support.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=3DArial size=3D2>Has anyone else had the same problem =
with the DSC=20
downloading software?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Does anyone know what the problem=20
is?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Thanks</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>
<DIV><FONT face=3DArial size=3D2>Is the 5100 located in the same =
cabinet as the=20
5010?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Have you tried adding the module =
manually trough=20
the keypad (section 902)?</FONT></DIV>
<DIV><FONT face=3DArial=20
size=3D2>js</FONT></DIV></FONT></DIV></BLOCKQUOTE></BODY></HTML>
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