Re: What's With XXX-XX Anyway

["Roland Moore" <roland@xxxxxxxxxxxx>]

>but an uncaring attitude and / or incompetence is quite another. I don't
>feel >that any of us should settle for anything less..

I always settle for uncaring attitude and/or incompetence at the over the
counter places we have in our area.

"tourman" <robercampbell@xxxxxxxxx> wrote in message
news:1171463387.109826.198000@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Feb 14, 12:01 am, "Jim" <alarmi...@xxxxxxx> wrote:
>> On Feb 13, 11:14?pm, "Bob La Londe" <nos...@xxxxxxxxx> wrote:
>>
>> > Xxx-Xx used to be an ok distributor a decade ago. ?I dealt with a
>> > branch in
>> > Ca for a while but they quit taking care of me and following through.
>> > ?Then
>> > they opened the branch in Phx and it was a little better until the
>> > branch
>> > manager then started screwing up my orders personally. ?Don't know how
>> > many
>> > credit aps I faxed him and he lost before I came on here and named him.
>> > ?He
>> > ain't there no more. ?His replacement was better for a while, but my
>> > last
>> > several orders have been all screwed up and promised follow through
>> > never
>> > happens from a polite call. ?I have to call and get rude and
>> > threatening. ?I
>> > just don't need that. ?They don't sell any major product lines that I
>> > routienyl sell and can't get elsewhere.
>>
>> > So do they have any good branches or good sales reps? ?I don't have a
>> > problem calling some other branch if I need somethign they have, but I
>> > see
>> > no need to increase the sales numbers of a branch that has so
>> > consistantly
>> > screwed up my orders.
>>
>> > --
>>
>> Bob ..... this is what I'd do.
>>
>> Call Steve Roth's office @
>>
>> 100 crossways Park Drive West
>> Suite 207
>> Woodbury, New York 11797
>> 1 516 941 2800
>>
>> Tell them you want to speak to Steve Roth. You probably won't get to
>> speak with him but you'll get to either leave a message with his
>> office assistant who'll have someone call you back or will be switched
>> to someone who has the ability to see to it that your problems are
>> solved. Really lay it on them. Don't try to save someones ass at your
>> local office. If they're not doing the proper job, there's no reason
>> why you should do anything that aids in their longevity. That only
> I agree with Jim on this one. You and I are their customers, and they
> should be treating us with the same care and respect we treat our
> customers. Personally, I dont accept ANY bullshit from suppliers and
> they know that. There are three that I deal with and I can pretty much
> buy everything from any of them, with the exception of lines of
> panels. On the other side, I make it a point to always keep my account
> up to date without being reminded, and they know I pay bills right
> away.
>
> I may just be lucky that all the personnel at all three branches are
> good, but I'd leave them in a heartbeat if they screw up. Honest
> mistakes are one thing, but an uncaring attitude and / or incompetence
> is quite another. I don't feel that any of us should settle for
> anything less..
>
> R.H.Campbell
> Home Security Metal Products
> www.homemetal.com
> (Seagrove Gardens, Florida until the bloody snow goes away......)
>
>> perpetuates your problem. You may not be liked at your local
>> distrubutor, but you'll get better service, because they'll know
>> you're not an easy mark. These guys are out to be ADI's competition.
>> They'll do whatever it takes to keep a good customer.
>>
>> I'm guessing at the reason for your problem, but it seems, in my
>> experience, that there's not as much of a competitive drive out there
>> as there is in the east. Here, you'd damn well better be doing what it
>> takes to keep a customer or in a heart beat, they're somebody elses
>> customer. Noooo second chance. I think you'll get satisfaction by
>> talking to someone here.
>>
>>  If you don't ...... well ..... at least you'll know that you don't
>> want to do business with them ..... for good.
>
>