I love client email like this

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

 I've been holding John's hand throughout his building his 3rd house we've
done for  him. Unfortunately, this builder wouldn't let us do anything
because they were locked into Ranger American [see my previous posts over
the past 5 months]. On Feb 17 we will be ripping RA's stuff out even before
they fire it  up and installing our system. Ranger American still will not
consult with my client, they have refused to do any upgrades or
consultations. My guess is they will try to latch on just after the house
closes...too little too freekin late.

Anyway this is a nice job for a good client and I like getting email like
this:


You've got a deal, Rob.

I've spent six months in this apartment driving my wife nuts as I research
every obscure element pertaining to the new house.  This is probably no
surprise to you.  In that time, I've availed myself of the opportunity to
research security system components, etc.  There are those that go for the
do-it-yourself approach to save a few bucks here or there.

In this case, we want the service.  We like being able to call you when we
have a question or problem.  I'm very pleased with the selections that
you've made, insofar as I understand them.  The motion sensor choice is but
one example.  You introduced us to the DMP product 12 years ago.  You
continue to have our complete confidence.

I assume that the DS835i literature and ratings are accurate, and will
handle our small herd of four cats.  Still, we'll assign each cat a code for
use in the event that it sets off the alarm. [the cats will be a problem,
but I carry a years supply of valium in my tool bag]

The terms of the proposal are accepted also with regard to payment.  Should
you require a deposit to aid in assembling the components, this will
cheerfully be provided.  I assume that you'd like me to sign the agreement
and get it back to you.  Can I print it, sign it, and scan and e-mail it
back to you that way?

We've been assigned the date of February 16th for the close of escrow, which
is a Friday.  The next day (Saturday), I plan to acid-etch and epoxy coat
the garage floor.  We'll do the move-in on Monday or Tuesday, I suppose.
However, your installation is probably our uppermost priority.  What are
your thoughts?

Thanks Rob.

John