Re: DCS Power 832

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

I agree. I was merely pointing out the unknown possibilities. Glad you got
it sorted out.


"Casual Observer" <no_junk_mail;@nowhere.com> wrote in message
news:ZT7nh.5046$IT2.1658@xxxxxxxxxxx
|I didn't breach the purchase or monitoring contract - the system was
already
| installed in the house when I bought the house - the alarm came with the
| house - I own the house and the alarm system.  The monitoring contract I
| signed was a month to month deal - I cancelled it with a month's notice,
so
| they didn't get screwed there.
|
| Here's the rest of the story - I made a couple of calls to their service
| number after unsuccesfully trying to get an installer code and get into
| programming mode - the gal that answered the phone kept talking about
their
| proprietary work and the secret code - I finally talked with a supervisor
| who said, no, they just went with the defaults and didn't use any secret
| code - so I went back and tried a few of the defaults and bingo!  I'll do
| the rest of the research and figure out how to get it set to local mode.
|
| I think if the homeowner owns the alarm system, he\she should be able to
do
| whatever he\she wants to do with it.  I think as a part of the contract
| agreement, if the homeowner legally terminates the monitoring contract,
then
| the monitoring company should be required to put the system back to where
it
| was before the contract was initiated.  If they hold the homeowner ransom
by
| using a secret code or something like that, then it's time for a
registered
| letter to the company, and perhaps a suit in small claims court.
|
| Wanted to thank all of you guys for the help.  I have a new level of
respect
| for the capabilities and complexities of the alarm systems - and people
that
| understand them.
|
|
| "Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
| news:459c9c9f$0$502$815e3792@xxxxxxxxxxxxxxxxx
| > How do you know he didn't breach the purchase or monitoring contract? Or
| > owe
| > the alarmco money?
| > I'm not saying he does, but what if he did? Why should they unlock a
panel
| > for a deadbeat? Would your utility company turn your power back on if
you
| > didn't pay the bill, just because you own the house?
| >
| >
| >
| > "tourman" <rh.campbell@xxxxxxxxxxxxx> wrote in message
| > news:1167885998.541999.46890@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| > |
| > | alarman wrote:
| > | > tourman" <rh.campbell@xxxxxxxxxxxxx> wrote in message
| > | > news:1167879343.493188.284360@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| > | > > You are absolutely right on the money.
| > | >
| > | > No, he's not.
| > |
| > | RHC: Yes he is ! Dead on the money !
| > | >
| > | > >Here is the case that happens SO
| > | > > often and which I constantly get shit over on the newsgroup
because
| > I
| > | > > complain about it. This is no way for any professional company to
| > act,
| > | > > and many people in the industry seem to not only turn a blind eye
to
| > | > > it, but insist these things don't happen very often. Or they'll
come
| > | > > back implying you are not being straight about this. This is the
| > sort
| > | > > of self serving industry crap that the buying public so often have
| > to
| > | > > put up with. No damn wonder so many people take a jaundiced view
of
| > | > > those selling monitoring services !!
| > | >
| > | > <sigh>
| > |
| > | RHC: Well, I'm sorry that you find that so bothersome, but start
| > | looking at things more from the customers point of view for a change.
| > | You know damn well this sort of thing goes on all the time. And
instead
| > | of starting on about how the poor company is being cheated out of
| > | revenue etc etc etc...ask yourself how the hell you would feel if you
| > | were getting screwed over like this. Seems to depend upon who's foot
| > | the shoe is on....
| > | >
| > | > This is a service, expected by the new homeowner to be performed by
| > the
| > | > alarmco, which is not owed to the new homeowner. The homeowner's
| > attitude is
| > | > that the alarmco owes this to him because he now owns the system. If
| > the
| > | > homeowner wants the alarmco to reset the code, which was changed by
| > the
| > | > alarmco for all the good reasons published here before, the alarmco
| > has
| > a
| > | > right to charge for that service if they so desire. The fact that
the
| > new
| > | > homeowner wants to use the system locally, and can't because he
didn't
| > get
| > | > the system defaulted by the seller, does not obligate the alarmco to
| > perform
| > | > service for free of charge. BTW, I certainly would not connect to,
and
| > | > reprogram someones alarm panel unless they were under contract with
me
| > and I
| > | > had some protection from liability. Also, I do not accept your
premise
| > that
| > | > this makes me a shady dealer, or somehow unscrupulous. These new
| > homeowners
| > | > need to understand that if they move into a home with an existing
| > alarm
| > | > system, that it is NOT the responsibility of the alarmco to hold
their
| > hand
| > | > for free.
| > |
| > | RHC: Jesus H Christ, who the hell said anything about doing it for
| > | free. On the other hand, I don't think they should stick it to him
| > | either ! Don't you guys ever read and think, rather than jumping all
| > | over the first point that may not be thoroughly brought out !  Nothing
| > | you say above changes the fact that it is HIS fucking property ! And
| > | the previous alarmco won't give him access to HIS alarm panel (or at
| > | least so it seems at the moment). The cost of the service to do so is
| > | NOT at issue here. And no one (least of all me) is saying squat about
| > | implying you are somewhat less than honourable. How in Gods name can
| > | you ever come to the conclusion that I am implying you are shady or
| > | whatever. Jesus, Jack ! Is our industry so anal that they can't or
| > | won't look at some of the practices that reflect badly on all of us
| > | rather than just assuming the worst every time about every customer.
| > | Lord knows, there ARE enough real idiot customers out there that we
all
| > | have to put up with. But this guy is simply outlining a problem we all
| > | know happens all too often. And I repeat..it is NOT about whether this
| > | guy will pay for professional services, its about the fact that the
| > | company so far hasn't done what they should have done when the panel
| > | was disconnected from the first homeowner...put it back to a point
| > | where it can be used by them later again, or someone else that the
| > | homeowner chooses! It's his property pure and simple !!
| > | >
| > | > The homeowner may either do research and default/reprogram the
system
| > | > himself, or pay a professional to perform the service.
| > |
| > | RHC:Absolutely right !! And that's what he said he has done, and
| > | approached the alarmco about it. And so far it seems they won't do
| > | anything for him unless he signs a bloody monitoring contract with
| > | them. What fucking planet were all you guys born on. That's fucking
| > | extortion no matter how you colour it !!!!!!
| > | >
| > | > If you buy a house with a lock on the garage door,  and no key is
| > available
| > | > to the new owner, you should not expect the locksmith who installed
| > the
| > lock
| > | > for the original owner to unlock the lock at no charge. You said
that
| > "All
| > | > the previous company needs to do is dial in and change the installer
| > code
| > | > back to factory - nothing more." is pure bullshit. How likely is it
| > that
| > the
| > | > homeowner is prepared for this? Is the alarm still connected to the
| > phone
| > | > line? Is it powered up? Is little teen-age daughter using the line
| > now?
| > How
| > | > long shall my tech wait until you're ready for us to dial in? Is the
| > alarm
| > | > still connected to the same phone line? Or has the phone company, or
| > worse,
| > | > the "handy" homeowner reconfigured the phone wiring? Should the
| > alarmco
| > send
| > | > a tech out to correct the problem? At no charge, I suppose? Even if
| > the
| > line
| > | > is still connected, it still takes some time and effort for a
skilled
| > person
| > | > at the alarmco to access the file, reprogram a new phone number into
| > the
| > d/l
| > | > computer, call the premises and reprogram the code. And then of
| > course,
| > any
| > | > other problem the new "customer" has with the system becomes the
| > alarmco's
| > | > problem. Right?
| > |
| > | RHC: No, all problems are clearly the homeowners problems, but give me
| > | a break ! No one is saying these problems don't exist.You and I run
| > | into them all the time doing takeovers !!  And no one in this thread
is
| > | saying that the new homeowner won't have to take into account these
| > | sorts of situations and pay to have them rectified. If it's like it is
| > | up here, the telephone company may have royally screwed things up. And
| > | so far he is not saying that he is unwilling to pay for professional
| > | services (other than monitoring through the previous company). Why do
| > | you automatically read the worst into everything this guy is saying.
It
| > | will be interesting to see what he comes back with after he calls the
| > | company tomorrow.
| > | >
| > | > So give me a break with your "keeping you from legitimate use of
YOUR
| > | > property" bullshit, will ya?
| > | > js
| > |
| > | RHC: No, you give me a break from all your faulty assumptions about
| > | what this guy is asking for. Frankly, I hope he does get a
professional
| > | to service his alarm, but it likely won't be from the previous company
| > | who seems only too willing to pass this guy over because he doesn't
| > | want them to monitor it.. That's his fucking choice ! He owns the God
| > | damn panel. If he wants a professional to set it up, he will have to
| > | pay the price. No one has said any different.
| > |
| > | Jesus H Christ ! I hope you fuzzy thinkers never sit on a jury judging
| > | me for some unproven wrong doing. If so, I'm dead meat before I
| > | start.....
| > |
| > | RHC
| > |
| >
| >
|
|