Re: the police was dispatched to ... the wrong house

["Mark Leuck" <m..leuck@xxxxxxxxx>]

"Robert L Bass" <RobertLBass@xxxxxxxxxxx> wrote in message
news:uluvi.4388$xc5.3867@xxxxxxxxxxx
> > Hardly, daily tests do nothing but show the
> > account sent in a test signal once a day, it
> > would do nothing in this instance, the original
> > poster mentioned they did not show the
> > Caller ID on his signal, there is no mention
> > they did not handle Caller ID in general
>
> I'll try to explain this in terms you can understand.
> If *all* systems were set for daily test and if the
> CS bothered to compare Caller ID data from
> incoming signals with the telephone number on
> file for the panel, the first time the errant system
> was powered up it would have sent a signal with
> the OP's account number and the errant system's
> Caller ID.  This should have resulted in calls to
> (1) the location that is supposed to have that
> account number and; (2) the telephone number
> from which the errant signal originated.

And after not receiving a response with call (1) as the OP said, they will
dispatch and the call (2) will come after they dispatch assuming someone at
the other number even answers.

Either way they did what they were supposed to do Caller ID or not

> The CS (if they cared enough to verify these
> things) would have notified the OP's installer

Which was not mentioned in the OP's initial post so neither of us know what
happened there

> AND the location that was incorrectly programmed.
> This would have happened the moment the first
> daily test came in -- not when the false alarm
> came in.

It does not matter, they received a signal on the OP's account number and
they dispatched, daily test signal or not

> >> Oh, while we're on the subject, does
> >> Monitronics do daily tests on all
> >> residential systems and open/close on
> >> all commercial ones?
> >
> > If the dealer sets it up as such yes...
>
> So the answer is no.  OK, that removes all
> doubt as to their ineptitude.  Thanks for
> the clarification.

You assume too much as usual, some dealers do and some don't

> >> That depends on the central station.  You work
> >> for Monitronics and apparently spend your days
> >> programming alarms for them.  Do you configure
> >> all those systems for daily test?  If not, what is
> >> your excuse?
> >
> > I do not spend my days programming...
>
> Bullshit!

And again you do not know what I do nor did you know what I did for them in
the past but feel free to do the usual and make stuff up

> > No, a responsible central station monitors installations
> > by alarm companies, it is up to them to make sure the
> > accounts are properly programmed...
>
> So that's your excuse?  Everything is the fault of the
> alarm companies.  Not offering needed services as a
> standard feature saves your employer a few dollars a
> month so it's OK if things like the OP's disaster go on
> unchecked.

In this case yes it is the fault of either an errant DIY'er fumbling through
your instructions or another alarm company, apparently you aren't familiar
with how contract monitoring works