We Want to Cancel Your Service

["Bob La Londe" <nospam@xxxxxxxxx>]

I had a really interesting call the other day.

Its actually not very common for me to get calls from clients wanting to
cancel service, but it happens once in a while.  They wanted to know where
to send their written notice of cancellation.  Since they actually called
and wanted to send in their notice I was thrilled.  Most folks just quit
paying their bill and make you eat it until you cut them off for non
payment.

Anyway, I gave her the mailing address and asked her what the problem was.
She said they have been having problems with their alarm and have not been
able to get anybody out to service it.  Then she mentioend that it was in a
devlopment I am very familiar with as I had the alarms systems for the
builder.  The figurative alarm bells went off for me then.  I haven't had
any calls in that developemnt that have not been resolved, and certainly
none that took multiple calls with out being serviced, so I asked her what
her name was.  It was not a familar name.

When I got back to the office I looked up the name on the CS computer
(remote access) and also on my computer.  Nope.  She is not a client of
ours.  Then I pulled the original file for that address.  Yep, we prewired
it for the builder, but that was all.  We never installed an alarm system
there.   Well, whoever co-opted my prewire and installed a cheap system for
her certainly didn't do her any favors.  Pretty funny stuff.

--
Sincerly,
The guy who makes the final decision on who we buy from.
Bob La Londe

The Security Consultant
Bob La Londe - Owner
P.O. Box 5720
Yuma, Az 85366

(928) 782-9765 ofc
(928) 782-7873 fax

Licensed Contractor
ROC103044 & ROC103047



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