Re: share account #

["GROUP MODERATOR" <MODER@xxxxxx>]

"Frank Olson" <Use-the-email-links@xxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3B4Vh.87598$DE1.20194@xxxxxxxxxxxx
> GROUP MODERATOR wrote:
>> why would they have to see it.  the tech would go to the premise to fix
>> the problem and would look at the panel to see which one had the low
>> battery lite, then he would replace the battery.    I have never seen or
>> heard of a cs op on an onsite service call before, have you?
>
>
> Nope.  But with five systems all sharing the same account number scattered
> over a campus of say 10 acres, wouldn't it be better to send the
> technician to the correct building on the first go (rather than having him
> drive around looking for the one with the "trouble light")?`

stick to the thread frank.  1. OP has 2 systems in the SAME bldg   2. using
different phone lines [so the cs op would know which system it was by the
caller id, so  even in your fictional scenario he would not "drive around
looking"]  3. cs alerts tech who goes out and looks at the panels in the
mech room 10 ft apart,  if he's too lazy to ask cs op which phone # reported
and changes the battery.  now go back to your counter, I hear your bell
ringing. :)