Re: I am Mr. Trunk Slammer

["Roland Moore" <roland@xxxxxxxxxxxx>]

>with the possible exception of a Maxsys,

When it was still legal to install a MAXSYS it took a full 45 minutes to
upload and the same to download. In many cases I programmed dozens card
holders as well as lots of zone information etc. that took lots of time to
enter on a regular keyboard. So you entered the names, card numbers, access
levels, access schedules, auto arm schedules, the zone types, the partitions
assigned and such from the keypad? And that was easier than downloading?
No wonder RLB thought that everyone might bite on a keypad that said go
ahead make my day.

It is not that programming by keypad is too difficult, it is the fact that
it is too easy to make an error. The DSC factory rep told me that most of
the DSC dealers program by keypad although the software to download panels
is available. How god like is everyone here to be so cocksure that there
aren't any errors in their programs. I can tell you there are errors if you
bother to check. It isn't about speed, for me it is accuracy.

"Doug" <not@xxxxxxxx> wrote in message
news:7JFRh.88584$JN6.24456@xxxxxxxxxxxxxxx
> If a DSC, with the possible exception of a Maxsys, is too difficult to
> program via the keypad, then you are in the wrong business, and why you
> can't express yourself in anything less than two chapters is beyond me
>
> Doug
>
> --
>
> "Roland" <roland@xxxxxxxxxxxx> wrote in message
> news:4616df6f$0$1385$4c368faf@xxxxxxxxxxxxxxxxx
>> Today for a time I was feeling like I was Mr. Trunk Slammer. I am
>> standing by to do a download of a DSC 1864 for a takeover of a Moose
>> Z1100. I am happy that at least the Z1100 is going. So a tech says can
>> you download the panel via an Uplink. Well of course I can't. Well get a
>> laptop and get over here and program it since there is a ton of custom
>> text and we are going on overtime. So I go to the laptops. Acer? Nope, no
>> serial port and I don't want to fool around with a USB to serial adapter.
>> IBM stink Pad? Serial port available but the battery isn't charged. Yes!
>> Brand new Dell 820 with a serial port and good battery. Okay! So I
>> download the DLS software, install it, and then try to find a PC-Link.
>> Well for some reason there are none to be found. Off to the parts house I
>> go. Get the PC-Link, and off to the customer. I hook up the laptop. I
>> (try) to connect the PC to the PC-Link panel adapter. It won't go on the
>> panel. I am pushing as hard as I dare. It still won't work! I give up and
>> call tech support feeling like an idiot. Why can't I do something this
>> simple? I talk to tech support and tell them this item is brand new out
>> of box and yet it appears there are pins inside the adapter that look
>> snapped off and appear to be blocking the male pins on the PC-1864 board.
>> Let me put you on hold Pedro the tech support guy says. Then He comes
>> back and says "what you have is a manufacturing defect." "The panel
>> adapter portion was put on backwards." "We thought we got them all, but
>> one or two must have slipped by." I have been in the business long enough
>> to know when I am being lied to. I knew he was lying. The Richard M.
>> Nixon lie. The "It's your baby" lie. I called the parts house. It is
>> getting near closing time. They say they will put a new one for me
>> outside if they leave before I get there. I say fine. However I said
>> before I take the time to drive over there please check your stock to see
>> if they are bad too. Well, all of the dozen or so PC-Links he had in
>> stock all were bad save one. I got the one good one. If it was Bosch
>> instead of DSC I would have seen a tech bulletin, probably got $75 bucks
>> and maybe a new panel or two for my trouble. DSC's idea is you're damn
>> lucky we gave you a new part without checking the manufacturing date,
>> even though we just gave it to you. DSC is cheap and available, but still
>> does everything it can factory wise to make dead certain it stays at the
>> bottom of the heap. Time after time DSC seems bent on making the
>> installer look foolish by being forced to disappoint the customer by
>> missing the time widow for installation, thus taking the customers time
>> and the installers time and puting the profit for the job in the tank. I
>> guess that is one way to know you putting out garbage at everyone's
>> expense except yours. Many installers like DSC because they know it. This
>> may be the last straw for DSC here. We don't move enough DSC for them to
>> gave a rat's ass, but if you drop enough dealers one by one DSC could
>> join the likes of Franklin, Vertex, Sescoa etc. Some of us can hope.
>>
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