Re: How many service techs?

["Bill" <bill190nospam@xxxxxxxxx>]

It depends on if you have at least one very bright service tech or not and
your company's service policies.

If you have one very knowledgeable service technician who understands
electronics like inductance (lightning, nearby radio stations to alarm,
shielding of alarm wiring in some situations, etc.), and human nature (what
people are doing which can trigger false alarms i.e. customers or customers
of business accounts), etc. And one who also will go to all ends to
investigate repeat false alarms and other problems. Then that service
technician will *fix* repeat problem accounts. So no additional service
calls are required. Need fewer service technicians with someone like this.

If however you have a bunch of ding dongs. They will go out and not fix the
root problem of these systems. So you have repeat service calls again and
again and again to the same accounts. Need more service technicians.

And if you have a company policy to fix repeat false alarm accounts no
matter what the cost, even eat the cost of repair if necessary, and give
full support and leeway to the bright service technician to fix the
problem - take as much time and materials as is necessary. Then repeat
problems will be solved once and for all and you will need fewer technicians
over time.


"JW"  wrote in message
>I know that service requests are on-demand, but if you were building a
>department, how accounts do you think one Service Tech could handle?
>Someone told me there was a "rule of thumb" one tech per _____ accounts.
> Never heard of a standard like this and wondered if any of you have?  What
> do you think is feasible?  The business has been around for decades and
> services lots of older equipment.  Thanks for any insights.
>