Re: How many service techs?

["Roland Moore" <roland@xxxxxxxxxxxx>]

I think it depends on what window or time frame your customers expect
service to occur in. If it is residential that's one thing. Heavy commercial
with 2 hour response you have to go 4 deep per 5 accounts (hospitals, high
rise buildings etc.), and you'd better be charging them for that service,
even if no one ever rolls. On call tech, back up tech, supervisor, ops
manager. One way to assure a quailty installations is to make the install
crew roll on service calls to accounts in service less than 90 days,
especially the midnight, holiday and weekend calls. Service calls seem to
get few and far between after that.

"JW" <golf4nospam@xxxxxxxxxxx> wrote in message
news:mO_Rg.68$xX1.33@xxxxxxxxxxxxxxx
>I know that service requests are on-demand, but if you were building a
>department, how accounts do you think one Service Tech could handle?
>Someone told me there was a "rule of thumb" one tech per _____ accounts.
> Never heard of a standard like this and wondered if any of you have?  What
> do you think is feasible?  The business has been around for decades and
> services lots of older equipment.  Thanks for any insights.
>