Re: I give up

["Roland Moore" <roland@xxxxxxxxxxxx>]

Funny, I just had some salesman for Time Warner wanting me to give
"approval" to a customer (a.k.a. owner of a group of small residential
assisted living facilities) to install digital phones for fire alarm
monitoring. So the first thing he asks is if I ever had problems with
digital phone service, I guess expecting to hear no. I told him the truth
and said plenty. He didn't want to believe what he was hearing and said I
couldn't have problems 'cause Time Warner fixed them all, even has back up
battery power for 3 hours. So I told him 3 hours isn't really enough and
other than faulty TLM reports, unable to download panels and missed test
timers and reports to central then nothing was wrong. He said that ADT never
has any problems, why should we? I hung up.

"alarman" <alarman2000@xxxxxxxxx> wrote in message
news:FpJQg.75$rS.52@xxxxxxxxxxxxx
> One of my accounts suddenly misses a daily timer. I call the customer;
> "Oh, we had digital telephone service installed. And, oh, by the way, the
> "technician" said "the alarm wasn't hooked up right."
>
> Sooooo, your alarm system has sent signals daily since 1989, and
> now.....what...the $8.50/hour phone "technician" comes to your house
> and...NOW the alarm isn't "hooked up rught?????"
>
> Fast forward to service call: I go to the MPOE, yup. The "technician" has
> been there all right. He just cut the wiring that used to go to the
> protector terminals. But where is the cable company's SNI?  Walk around
> the house a couple of times...it's not there. Oh, ok. So it's NOT digital
> telephone service, it's VoIP. Yup. There's the modem right next to the
> computer, plugged into the phone jack. Sorry Mrs. customer, your Time
> Warner digital phone service is crap, and will not support your alarm
> system.
>
> Customer says I should maybe keep people advised of this.
>
> If only there were some way to publicize the wonders of VoIP...perhaps
> a...NEWSLETTER...like the one I just sent out to them in June. With the
> article on VoIP. Right there on the front page. In English. Small words.
> Big type.
>
> Kind of a rehash of the article I wrote and published last year in another
> newsletter.
>
> Similar to the one on my website.
>
> <Sigh.>
> --
> js
>
> - Light travels faster than sound.  That is why some people appear bright
> until you hear them speak.
>