Re: Telguard trouble solved...maybe

["Mark Leuck" <m..leuck@xxxxxxxxxxx>]

Yup, I found out about that one yesterday

"alarman" <alarman2000@xxxxxxxxx> wrote in message
news:6Ot0h.2697$SV1.302@xxxxxxxxxxxxxxx
> Telguard TG-7 installed last week. Customer calls to say their phone line
is
> cutting out on incoming and outgoing calls. FF to today. Sure enough, try
to
> dial out, click. The TG-7 is seizing the line. Telco line voltage is 50.5
> VDC. Look at the TG-7, LFC light comes on briefly. So I called Telguard
tech
> support, and they ask for the serial number of my unit. I tell him, and
the
> guy chuckles knowingly. (This is a good sign) Says he needs to upload a
> software patch to my unit. It seems there was a premature release (grow
up,
> guys) of a new version of s/w during weeks 36-41 (digits 5 and 6 in the
> serial #) affecting about 4000 TG-7 and TG-4 units. Patch uploaded, and
> everything seemed to be working. We'll see.
> --
> js
>
> - Light travels faster than sound.  That is why some people appear bright
> until you hear them speak.
>
>