Telguard trouble solved...maybe

["alarman" <alarman2000@xxxxxxxxx>]

Telguard TG-7 installed last week. Customer calls to say their phone line is
cutting out on incoming and outgoing calls. FF to today. Sure enough, try to
dial out, click. The TG-7 is seizing the line. Telco line voltage is 50.5
VDC. Look at the TG-7, LFC light comes on briefly. So I called Telguard tech
support, and they ask for the serial number of my unit. I tell him, and the
guy chuckles knowingly. (This is a good sign) Says he needs to upload a
software patch to my unit. It seems there was a premature release (grow up,
guys) of a new version of s/w during weeks 36-41 (digits 5 and 6 in the
serial #) affecting about 4000 TG-7 and TG-4 units. Patch uploaded, and
everything seemed to be working. We'll see.
--
js

- Light travels faster than sound.  That is why some people appear bright
until you hear them speak.