Re: How many service techs?

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Don't turn away the crappy takeovers if they are willing to:
Submit to credit check
Submit to IQ test
And are willing to pay to remodel the system.


"tourman" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:1160015726.598027.16200@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| Yes, I agree. I know that with 1000 plus accounts, mostly all
| residential, 75% installed by us, a staff of two has absolutely no
| problem with same day (or next day or subsequent days with customer
| permission) response for service. And when the second "tech" is not
| servicing, he is installing ( we try to keep it down to two installs a
| week maximum), while the first "tech" (me) does the office work. And we
| both answer calls from clients as they come in to either of our cell
| phones.
|
| Now if you're doing heavy commercial, or industrial, I would have no
| idea what ratio would be applicable. However, my guess would be many
| more techs would be necessary.
|
| Also, my experience is that "takeovers" (done by either "tech") seem to
| dramatically increase service time required per account (a good reason
| to inspect any and all takeovers beforehand and reject the "rejects" so
| to speak...)....I turned away two today !!
|
| Lately, I've come to sense another "rule of thumb". The work necessary
| to keep two "bad" accounts going is the same as the work to keep 100
| "good" accounts happy.
|
| Definition: Good account....pays bills, doesn't needlessly trip his
| alarm, keeps his account calling list current, reads his friggin manual
| before he calls, gives you enough notice of door and window changes
| necessary, doesn't bring animals into the home before he calls you, and
| who has a system that was installed properly at the beginning by a
| professional in the business
|
| Bad account...the opposite of all of the above and likely a whole lot
| of other reasons I haven't thought of..
|
| RHC
|
| Stanley Barthfarkle wrote:
| > "JW" <golf4nospam@xxxxxxxxxxx> wrote in message
| > news:mO_Rg.68$xX1.33@xxxxxxxxxxxxxxx
| > >I know that service requests are on-demand, but if you were building a
| > >department, how accounts do you think one Service Tech could handle?
| > >Someone told me there was a "rule of thumb" one tech per _____
accounts.
| > > Never heard of a standard like this and wondered if any of you have?
What
| > > do you think is feasible?  The business has been around for decades
and
| > > services lots of older equipment.  Thanks for any insights.
| >
| >
| >
| > 2 techs. (plus owner on-call for things like thunderstorms) should be
able
| > to handle 1000-1500 well-installed accts.
|