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Com Fail/E03-00 message on Napco keypad



I received this message when I disconnected the telephone line from my
Napco p816 panel because a central station person called me and
mentioned that our alarm went off (which it did) and they do not have
us listed as a client (which we are not)

How can I disconnect the modem and not get this message on the keypad?
I have a laptop and the quickloader software but I am not sure if the
dealer code will work if this was programed by someone else.

Thanks for your help.



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