Re: pir false alarms

["Roland Moore" <roland@xxxxxxxxxxxx>]

That is not nearly the same thing. No one suggested disabling anything. The
customer ended up in a better condition not worse.
A MUX? Unless you do prisons who the hell still uses a MUX for anything? Or
a switch for that matter. Your shop or the dumpster at your shop should be
waist deep in those things by now from pulling them out. How many MUX brands
have gone belly up already? Krammer comes to mind for one and that one GE
just bought and killed, Caliber? If you like Robot MUXs I think we have
plenty (unless they've already gone to the dumpster.)
At least your MUX post is a good example of one thing. And that is why all
that old crap is going away. Way too many points of failure, and ones that
you can only watch on an analog monitor at that.
The new stuff would send you an email and you'd know before you even got
there (or the customer noticed) what kind of failure you had (camera, power,
or network). I like it!

"Matt Ion" <soundy106@xxxxxxxxx> wrote in message
news:Xhtah.376316$1T2.266956@xxxxxxxxxxxx
> Roland Moore wrote:
>> I agree.
>
> Alright, so the next time a customer complains that their MUX is beeping,
> and I find the cause is a video-loss alarm caused by a camera being out, I
> guess the fix is to just go into the MUX menu and disable the VL alarm.
>
>> "Nomen Nescio" <nobody@xxxxxxxxx> wrote in message
>> news:3149630eb734f9ca60442b81e8dce34d@xxxxxxxxxxxx
>>
>>>Matt Ion said:
>>>
>>>
>>>>My take is, the installer who's billing him has failed to correctly
>>>>diagnose the problem and has merely treated the symptoms, and should not
>>>>be paid for an
>>>>incomplete job.
>>>
>>>The installer's job is to make the false alarms stop, not to determine
>>>the
>>>precise cause of those false alarms.  In other words, replacing
>>>relatively
>>>low-cost equipment like PIRs is often cheaper than making multiple
>>>service
>>>visits to try and nail down the exact reason the substandard PIR went
>>>off.
>>>
>>>If the customer is in a city that charges for false alarms, it's even
>>>more
>>>important to get the problem fixed immediately.  In this case, replacing
>>>the sensors made the false alarms stop.  Now, if he had installed three
>>>new
>>>dual-tecs and the false alarms continued, I would expect the tech to make
>>>a
>>>healthy adjustment in the bill, and spend more time figuring out what was
>>>really going on.
>>>
>>>The cost of the parts vs. the cost of troubleshooting labor is what
>>>counts.
>>>I gather you work mostly on more expensive video components, where it
>>>makes
>>>good economic sense to spend more time troubleshooting.  With a PIR,
>>>weigh
>>>the cost of the part against one additional service call, and it just
>>>makes
>>>more sense to change the damn thing.
>>>
>>>- badednov
>>>
>>
>>