Re: If it weren't for the customers, this job would be the sh*t

[Matt Ion <soundy106@xxxxxxxxx>]

S. Smith wrote:
> Got one for ya.
>
> I'm on my way to a job when I get a call from another customer.  In
> short, the phone man is talking smack about how my alarm panel is
> shorting the line in her house.  I divert (btw, it's already 4:30pm)
> and head on over.
>
> When I get there I systematically track down the problem and keep the
> customer posted:
>
> 1.  The problem does not exist in the phone wire I pulled, the RJ31X I
> installed, or the panel I hung.
> -told customer (and probably should've left it at that.)
> 2.  It's an old d-mark.... I find the pair that actually has the short
> and trace it to where a screw in the BRAND NEW decking in her attic has
> pierced the wire.  Repaired wire.
> -told customer (really should've left.  This time she goes into how
> wonderful I am compared to the phone man who wouldn't even come in her
> house and insulted her dogs...)
> 3.  Identified all phone jacked in her house BY NUMBER (one fax line,
> one house line).
> -told customer (saw it coming... but I was waist deep in sh*t by then)
> 4.  Re-routed lines at d-mark to put the house line on the jacks she
> specified.
>
> Job done.... it's 7:00pm.... and now she is refusing to pay our bill
> because "we are out of line for charging so much."
>
> see subject title for anecdote....

So offer to go back - on your own time, of course, no charge to her - and put
all her wiring back the way it was when you found it.

Then she can get a quote from the phone guy.