[no subject]

I asked a video professional I know from another region, and he thinks I
haven't "set the protocol on the camera to the match the controller."  He
said for interoperability, these cameras support perhaps 6-10 different
protocols.

One problem is that I can only access the server room about twice a week.
It's an area of limited access.

thank you again,


jm









"Michael" <sirflannelS@xxxxxxxxxxxx> wrote in message
news:km6al2d3vlicm4eb4lanul2l1ktu0uv2ot@xxxxxxxxxx
> Sorry to hear you're thrown to the wolves like that. One of the bggest
> source of new customers is from other companies that can't (or won't)
> service their installs. Anyway, let's try to help you. I hope I'm not
> giving you bum scoop, as I have worked mostly on other brands of
> cameras and DVR's. But, The others are similar in the relationship
> between the DVR and the PTZ operation.
>   I'm not convinced the DVR is sending any signal to start it's tour.
> If you can, try getting a camera to stay still, then plug it straight
> into the monitor (if it's not too difficult). After a few minutes, my
> guess is the camera will start it's tour on it's own. That would lead
> me to think the other camera might not be programmed with a tour. I
> noticed another post that said the part number you mentioned was an
> advanced replacement. Another clue, IMO, that it needs a tour.
> Yes, using the joystick or keyboard to program the camera sounds just
> about right. I'm sorry I'm not familiar with the procedure for the
> Rapid Eye domes. Good luck, and feel free to ask more questions if you
> need.
>
>
>
> On Fri, 10 Nov 2006 14:05:41 GMT, "JM" <jm@xxxxxxxxx> wrote:
>
>>I think you're right.  My challenge is now figuring out how to tell the
>>camera what to do.
>>
>>The cameras in question, as best I can tell, are "RapidDome" cameras
>>(VC8E-GC18) on the large pedestal (about 3 feet).  They are mounted to
>>light
>>poles through a large facility.
>>
>>I was able to find an installation document, which seems to suggest to
>>enter
>>programming through the joystick/keyboard controller.  Does that sound
>>right?  Other than that, I've only got the physical settings on the camera
>>to work with and the RapidEye software, which does not address this type
>>of
>>programming.  The RapidEye docs simply state that "some camera models can
>>be
>>programmed to perform an operation after a View session is ended."
>>
>>And you hit on the only troubleshooting method I didn't try - putting a
>>working camera from another location into location 8.  It was late and I
>>was
>>about out of time on my bucket truck.  The only thing I know is that back
>>at
>>the head end where the cable runs are terminated, I connected another
>>camera
>>to the #8 port on the multiplexer and it started moving.  So I know the
>>port
>>is sending the message.  Now, I guess it's possible that there's a problem
>>in the wiring or terminations on the #8 camera end.
>>
>>If someone could point me to the programmable settings (if there are any)
>>on
>>the camera, then I think I could figure this out.
>>
>>By the way, we're in this position because the company that installed the
>>system will not take care of us.  They take 2-3 weeks to get out after
>>they're called, then they bill us extraordinary amounts, often without
>>even
>>fixing the problem.  I'm a contracted computer guy, so I'm trying to take
>>over the video.  I'm willing to put in the time; I just need some
>>direction.
>>
>>Thank you,
>>
>>jm
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>"Michael" <sirflannelS@xxxxxxxxxxxx> wrote in message
>>news:ogg7l25a6ci5rrbsce7abruodbk36insj7@xxxxxxxxxx
>>> I'm not sure what cameras you're using, but with the PTZ cams I use,
>>> the programed tour is stored in the camera, and the head end only sent
>>> the signal to start it, or it was programmed to start after a few
>>> minutes of inactivity. Is it the same with the cameras you're using?
>>> Which brand, model are you using? Perhaps the original camera with the
>>> tour was replaced, and a new tour not programmed back in? Did you try
>>> putting a known good camera in the #8 position? That would be my
>>> guess. Hope it helps
>>>
>>> On Thu, 09 Nov 2006 23:08:38 GMT, "JM" <jm@xxxxxxxxx> wrote:
>>>
>>>>A client has a Honeywell video surveillance system with RapidEye Admin
>>>>and
>>>>View software.  There are 9 cameras, all fully PTZ.  The "preset 1"
>>>>(local
>>>>tour) instructs the cameras to be in motion at all times, panning R/L,
>>>>zooming in, out, then starting over.
>>>>
>>>>One camera (camera 8) WILL NOT respond to the preset.  We can move the
>>>>camera manually via the View software.  All functions appear to be
>>>>working.
>>>>I took camera 8 to another location where the installed camera was
>>>>acting
>>>>properly, installed it there, and it still would not move.  So the
>>>>problem
>>>>definately is in the camera.  I checked all the jumpers and dip
>>>>switches,
>>>>and they appear to be set just like those on the working cameras.
>>>>
>>>>Any suggestions?  Have I left out critical info?  I'll be glad to fill
>>>>in
>>>>the blanks.
>>>>
>>>>Thank you,
>>>>
>>>>jm
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>
>